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- Tasks: Support our busy online pharmacy by handling customer queries and assisting with order dispatch.
- Company: Join The Private Pharmacy, part of the ITH Group, known for its positive work culture.
- Benefits: Enjoy a competitive salary, medical cash plan, social events, and 22 days holiday.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a friendly, patient attitude are essential.
The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily.
The role:
- To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures.
Duties will include:
- Handling inbound telephone calls from customers and patients, acting as the first point of contact.
- Responding to email and online enquiries in a timely and professional manner.
- Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions.
- Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service.
- Investigating and resolving customer issues, escalating to the appropriate team member where necessary.
- Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries.
- Adhering to pharmacy, healthcare, and GDPR regulations at all times.
- While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency.
About You:
- Confident and comfortable spending the majority of your working day communicating with customers by telephone and email.
- Excellent verbal and written communication skills, ability to explain information clearly and professionally.
- Able to work independently, using initiative to manage your workload and resolve queries effectively.
- Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations.
- Reliable, hardworking, and committed to delivering high standards of customer service at all times.
- Fully IT-literate.
- Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required.
BENEFITS OF WORKING FOR TPP:
- In return, we pay £27,618.50 a year as a base salary.
- Other benefits include a medical cash plan scheme.
- Regular company activities which include social events.
- Access to our on-site GP.
- Yearly spending allowance at the Pharmacy.
- 22 days holiday a year plus bank holidays.
- Pension.
So, if you want a career with a great company and are 'inspired to be better', apply now.
Customer Service Representative - Pharmacy in Middlesex employer: ITH Pharma
Contact Detail:
ITH Pharma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Pharmacy in Middlesex
✨Tip Number 1
Make sure you research The Private Pharmacy and understand their values. When you get the chance to chat with them, drop in some knowledge about their services and how you can contribute to their mission. It shows you're genuinely interested!
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend. Get comfortable answering common queries and handling tricky situations. Confidence is key!
✨Tip Number 3
When you get an interview, be ready to share examples of how you've handled customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you stand out as a problem-solver!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative - Pharmacy in Middlesex
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to customer service and pharmacy duties, as this will show us you’re a great fit for the role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication reflects the professional tone we value in customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ITH Pharma
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a pharmacy setting. Familiarise yourself with common queries and issues that customers might have, as well as the importance of adhering to pharmacy regulations.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice explaining complex information clearly and concisely. You could even role-play with a friend or family member to simulate handling customer calls and emails, ensuring you maintain a friendly and professional tone.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss examples of how you've resolved customer issues in the past. Think of specific situations where you demonstrated patience and resilience, especially when dealing with challenging conversations. This will show your potential employer that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.