At a Glance
- Tasks: Support our busy online pharmacy by handling customer queries and assisting with order dispatch.
- Company: Join The Private Pharmacy, part of the ITH Group, known for its positive work culture.
- Benefits: Enjoy a competitive salary, medical cash plan, social events, and 22 days holiday.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Strong communication skills and a friendly attitude; experience in pharmacy is a plus.
The predicted salary is between 28800 - 34600 £ per year.
The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily.
The role:
- To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures.
Duties will include:
- Handling inbound telephone calls from customers and patients, acting as the first point of contact.
- Responding to email and online enquiries in a timely and professional manner.
- Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions.
- Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service.
- Investigating and resolving customer issues, escalating to the appropriate team member where necessary.
- Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries.
- Adhering to pharmacy, healthcare, and GDPR regulations at all times.
While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency.
About You:
- Confident and comfortable spending the majority of your working day communicating with customers by telephone and email.
- Excellent verbal and written communication skills, ability to explain information clearly and professionally.
- Able to work independently, using initiative to manage your workload and resolve queries effectively.
- Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations.
- Reliable, hardworking, and committed to delivering high standards of customer service at all times.
- Fully IT-literate.
Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required.
BENEFITS OF WORKING FOR TPP:
- In return, we pay 27,618.50 a year as a base salary.
- A medical cash plan scheme.
- Regular company activities which include social events.
- Access to our on-site GP.
- Yearly spending allowance at the Pharmacy.
- 22 days holiday a year plus bank holidays.
- Pension.
So, if you want a career with a great company and are 'inspired to be better', apply now.
Pharmacy Customer Service Representative. Job in South East LilyLifestyle Jobs in London employer: ITH Pharma
The Private Pharmacy, part of the ITH Group, is an exceptional employer that prioritises employee well-being and professional growth. Located in the vibrant South East, we offer a supportive work culture with regular social events, access to on-site healthcare, and a competitive salary alongside generous holiday allowances. Join us to be part of a dedicated team where your contributions are valued and you can thrive in a meaningful role within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Customer Service Representative. Job in South East LilyLifestyle Jobs in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITH Pharma. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITH Pharma before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pharmacy Customer Service Representative. Job in South East LilyLifestyle Jobs in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITH Pharma:Your cover letter is your chance to shine! Tell us why you want to work at ITH Pharma specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITH Pharma!
How to prepare for a job interview at ITH Pharma
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
