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- Tasks: Install, troubleshoot, and maintain cutting-edge medical devices while ensuring customer satisfaction.
- Company: Siemens Healthineers is a global leader in medical technology, dedicated to improving healthcare outcomes.
- Benefits: Enjoy a competitive salary, company car, 26 days holiday, and flexible benefits like private healthcare.
- Why this job: Join a diverse team making a real impact in healthcare with opportunities for personal and professional growth.
- Qualifications: HNC/HND in Electronics, Engineering, or Bio-Chemistry; field service experience preferred.
- Other info: Expect travel across North Yorkshire and initial training in Europe and the USA.
The predicted salary is between 26400 - 36000 £ per year.
Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
Your Role:
- Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
- Attend product training courses (in Europe and USA) to build competence in providing technical assistance and support to customers.
- Identify any opportunities to improve efficiency and effectiveness of team processes.
- Maintain good communications and team working with all Managers and Colleagues.
- Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements always.
- Ensure material parts are processed in accordance with policy.
- Complete personal administration in a timely and accurate manner.
- Maintain all test equipment, tools and company property in good and working order.
Your Expertise:
- HNC/HND in Electronics, Engineering and/or Bio-Chemistry disciplines.
- This is a field-based role offering considerable independence.
- Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment.
- You will also be required to have strong IT, Microsoft Office, and Networking Infrastructure skills.
- Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers.
- You must hold a full UK driving license.
Additional Information:
- A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
- A considerable amount of initial training will be required in Europe and USA.
- Area covered is largely the North Yorkshire region.
- Candidates can expect to spend circa 4 hours travelling each day.
- This position will be for a day shift where weekend working will be on the rota for one weekend day in every month.
In return we offer a competitive salary, car, 26 days holiday, pension scheme, performance related bonus and private healthcare options as well as comprehensive technical training.
Our Benefits:
- 26 days' holiday with the option to buy or sell an additional 5
- Up to 10% employer pension contribution
- Share and bonus scheme
- Access to our flexible benefits from private medical insurance to dental cover
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Customer Service Engineer employer: ITH Icoserve
Contact Detail:
ITH Icoserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with Siemens Healthineers' products and services. Understanding their range of medical devices will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous field service experience you have, especially related to electronic or medical equipment. Be prepared to discuss specific examples of troubleshooting and customer interactions to showcase your skills.
✨Tip Number 3
Emphasise your customer-facing skills during conversations with our team. Being able to communicate effectively with clients and colleagues is crucial for this role, so share instances where you've successfully resolved customer issues.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and out-of-hours support. This role requires a commitment to working weekends and evenings, so showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support, especially in the medical or electronics field. Emphasise any previous roles where you installed, maintained, or repaired equipment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare technology and how your skills align with the role. Mention specific experiences that demonstrate your problem-solving abilities and customer-facing skills.
Highlight Technical Skills: Clearly outline your technical skills, particularly in IT, Microsoft Office, and Networking Infrastructure. If you have experience with medical devices, be sure to mention it as this is crucial for the role.
Showcase Flexibility and Independence: Since this role requires considerable independence and flexibility, include examples from your past work where you successfully managed your time and responsibilities while working autonomously.
How to prepare for a job interview at ITH Icoserve
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Engineer. Familiarise yourself with the types of medical devices you'll be working with and the importance of customer satisfaction in this role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background, especially your experience with electronics, engineering, or bio-chemistry. Highlight any previous field service experience and your ability to troubleshoot and repair equipment.
✨Demonstrate Communication Skills
Since this role involves interfacing with customers and colleagues, practice articulating your thoughts clearly. Be ready to provide examples of how you've successfully communicated complex information in the past.
✨Emphasise Flexibility and Teamwork
This position requires a flexible approach to travel and working hours. Share examples of how you've adapted to changing situations and worked collaboratively within a team to achieve common goals.
