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- Tasks: Support healthcare providers by managing customer enquiries and ensuring efficient service delivery.
- Company: Join Siemens Healthineers, a leader in medical technology with a purpose-driven mission.
- Benefits: Enjoy 26 days holiday, flexible benefits, and a competitive reward package.
- Why this job: Make a real impact on healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and the ability to multitask in a fast-paced setting.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Location(s): Camberley - Surrey - UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND
Do you want to help shape the future of healthcare? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We are looking for a Customer Care Representative to join our Customer Care team in Camberley on a 15‑month Fixed Term Contract. This role offers a great opportunity to be part of a purpose‑driven organisation, supporting healthcare providers across the UK and helping ensure patients receive the care they need—when they need it most.
Your role:
- As a Customer Care Representative, you will play a key role in supporting our NHS and private healthcare customers.
- You will be the first point of contact for customer enquiries, ensuring requests are logged accurately, prioritised correctly, and progressed efficiently through to resolution.
- Working closely with engineers, technical teams, and internal stakeholders, you will help keep critical medical equipment operating reliably in hospitals and clinics nationwide.
What you’ll be doing:
- Log service and application‑related calls accurately using our Service Management Systems.
- Check contract and warranty status and ensure all customer and system details are captured correctly.
- Route service requests to the appropriate Technical or Applications Support teams.
- Act as a point of contact for healthcare‑related enquiries via the Siemens switchboard.
- Create spare parts and test equipment orders for Customer Service Engineers and coordinate deliveries.
- Support time‑critical and high‑priority situations where accuracy and clear communication are essential.
Working pattern:
- 7‑day contract, working shifts between 08:00 and 20:00, Monday to Sunday.
- Shifts are scheduled across the week, including weekends.
- Flexibility is required to support business needs.
- Any extended hours worked are eligible for overtime or enhanced pay.
What you bring:
- Previous experience working in a call centre or customer service environment.
- Confidence handling customer interactions over the phone and/or face‑to‑face.
- The ability to manage multiple tasks simultaneously in a fast‑paced environment.
- Experience working to deadlines and collaborating as part of a team.
- SAP experience is advantageous but not essential.
What we offer:
- In return for your dedication and commitment, you’ll receive a competitive reward package and the chance to join a welcoming and inclusive workplace, including:
- 26 days’ holiday, with the option to buy up to 10 additional days.
- Up to 10% employer pension contribution.
- Bonus and share schemes.
- Flexible benefits, including private medical insurance and dental cover.
- 2 paid volunteering days per year.
- Access to a 24/7 employee assistance programme.
About Siemens Healthineers:
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and more than 73,000 colleagues across 70+ countries. Every day, an estimated 5 million patients worldwide benefit from our innovative technologies and services. We are proud to foster an environment where people can grow, develop, and make a real impact on healthcare outcomes worldwide.
Customer Care Representative - 15 Month FTC in Camberley employer: ITH Icoserve
Contact Detail:
ITH Icoserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - 15 Month FTC in Camberley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, especially in a healthcare context. We want to see your problem-solving skills shine!
✨Tip Number 3
Show your passion for healthcare! During interviews, share why you want to be part of a purpose-driven organisation like Siemens Healthineers. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Care Representative - 15 Month FTC in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's essential to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of a time you handled a tricky customer situation. We love a good story!
Highlight Your Team Spirit: Collaboration is key in our Customer Care team. Mention any experiences where you've worked as part of a team, especially in fast-paced environments. We’re all about supporting each other, so let us know how you fit into that picture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ITH Icoserve
✨Know the Company
Before your interview, take some time to research Siemens Healthineers. Understand their mission in healthcare and how they support NHS and private healthcare customers. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Care Representative, you'll be the first point of contact for customer enquiries. Prepare examples from your previous experience where you've successfully handled customer interactions, especially in high-pressure situations. Highlight your ability to manage multiple tasks and communicate clearly.
✨Practice Common Interview Questions
Anticipate questions related to call centre experiences, handling difficult customers, and working under deadlines. Practising your responses can help you feel more confident and articulate during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the training process, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company culture is a good fit for you.