At a Glance
- Tasks: Lead the transformation of customer account experiences in a dynamic digital environment.
- Company: Join a global automotive client focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with community support groups.
- Why this job: Make a real impact on customer journeys and drive digital transformation.
- Qualifications: Experience as a Product Owner or Manager in complex environments is essential.
The predicted salary is between 50000 - 60000 £ per year.
- Description
- We are seeking an experienced
Product Owner to lead the stabilisation and transformation of the customer account experience across a complex digital ecosystem for a global automotive client.
This role combines Product Ownership and Product Management responsibilities, leading cross-functional discovery activities, defining customer account strategy, and establishing a clear target-state operating model across customer-facing digital platforms, mobile applications, CRM environments and supporting systems.
The successful candidate will assess end-to-end customer journeys, platform ownership, data flows and governance models to identify and address fragmentation, duplication and inconsistency across the technology landscape.
Working closely with Product, Engineering, Data, Marketing, Customer Operations and Business stakeholders, they will define a cohesive future-state vision and roadmap that improves customer experience, reduces operational risk and supports ongoing digital transformation programmes.
This is a strategic role requiring a strong balance of discovery, stakeholder engagement, customer journey design, data governance and hands-on product delivery leadership.
Key Responsibilities
- Lead discovery activities across customer platforms, CRM systems and integrations to understand current processes, data flows and ownership.
- Facilitate workshops to map customer journeys, platform architecture, customer data and system dependencies.
- Partner with Business Analysts and technical teams to create a clear current-state view across platforms.
- Identify and resolve data quality issues, including duplicate records, inconsistent profiles and conflicting sources of truth.
- Map and optimise end-to-end customer account journeys, including registration, authentication, profile management and consent preferences.
- Analyse customer experience pain points, risks and opportunities for improvement across digital and CRM channels.
- Define data ownership, governance standards and system-of-record accountability for customer data.
- Collaborate with Architecture, Engineering and Data teams to establish scalable data governance practices.
- Develop future-state customer journey and account management strategies aligned to business goals.
- Create transformation roadmaps covering customer, data, platform and integration improvements.
- Act as Product Owner for customer data and account transformation initiatives, managing backlogs and delivery priorities.
- Define and refine epics, features, user stories and acceptance criteria to support successful delivery.
- Align business requirements with technical solutions to maximise customer value and operational efficiency.
- Build strong relationships across Product, Engineering, Data, Marketing and Operations teams.
- Lead stakeholder workshops, drive decision-making and provide regular updates on progress, risks and recommendations.
- Identify, manage and mitigate risks relating to customer journeys, data quality, integrations and compliance.
Requirements
Essential
- Proven experience as a Product Owner, Product Manager or Digital Product Lead within a complex enterprise environment.
- Experience leading customer account, CRM, identity, profile management or customer data initiatives.
- Demonstrable experience mapping and improving end-to-end customer journeys.
- Experience leading discovery, analysis and strategic planning across multiple products, platforms and teams.
- Strong understanding of customer data management, CRM ecosystems and system integrations.
- Experience defining product strategy, roadmaps and delivery backlogs.
- Strong stakeholder management, facilitation and workshop leadership skills.
- Experience working within Agile delivery environments.
- Excellent analytical, communication and problem-solving capabilities.
- Ability to operate effectively within complex transformation programmes and ambiguous environments.
Desirable
- Experience working within automotive, retail, financial services or other customer-centric industries.
- Experience supporting CRM transformation or platform modernisation programmes.
- Knowledge of customer identity management, consent management and data governance principles.
- Understanding of Master Data Management (MDM) concepts and customer data architecture.
- Experience delivering omnichannel customer experiences.
- We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
#LI-CM1
Product Owner (3 month contract) employer: ITG
At ITG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values flexibility and employee wellbeing. With generous benefits such as 25 days' holiday, smart working options, and support for professional growth, we empower our Content Authors to thrive in a dynamic digital environment while maintaining a healthy work-life balance. Join us in a collaborative atmosphere where diversity is celebrated, and your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner (3 month contract)
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Product Owner (3 month contract) at ITG, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Product Owner (3 month contract)
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at ITG!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at ITG
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
