At a Glance
- Tasks: Review and validate digital content to ensure quality and accuracy before publication.
- Company: Join a dynamic team at ITG, a leader in digital content management.
- Benefits: Enjoy 25 days holiday, flexible working, and professional development opportunities.
- Other info: Embrace a supportive culture that values diversity and community engagement.
- Why this job: Make a real impact on content quality while collaborating with creative minds.
- Qualifications: Experience in reviewing digital content and strong attention to detail required.
The predicted salary is between 30000 - 38000 £ per year.
We are looking for a detail-oriented Content Quality Analyst to review and validate CMS content against client briefs, defined standards, templates and quality checklists. This role is responsible for ensuring content across the client websites is accurate, consistent, accessible and ready for publication across digital platforms. You will work closely with content authors, editors, client stakeholders and third-party partners to identify issues, resolve defects and improve content quality processes. You will help to raise content quality standards over time through better guidance, training and continuous improvement.
Key Responsibilities:
- Review CMS content against client briefs, defined quality standards, templates and checklists before publication
- Check content for structure, copy accuracy, links, images, tagging, localisation and basic accessibility requirements
- Identify, log and track content defects, ensuring issues are resolved in a timely manner
- Work closely with authors, editors and client stakeholders to correct issues and maintain publishing standards
- Support end-to-end testing across key content and integration touchpoints
- Monitor issues, test failures and recurring issues, escalating where required and supporting root cause resolution
- Provide first-line support for content and platform-related queries
- Advise internal teams and third parties on content and quality standards
- Maintain tracking documentation and provide updates on project status, issues and progress
- Identify recurring quality trends and contribute to improvements in templates, training materials and guidelines
Requirements:
- Experience reviewing digital or CMS content against quality standards, templates or checklists
- Able to work on a hybrid basis, with 2 days per week at our Head Office in Fort Dunlop, Birmingham
- Strong attention to detail with the ability to identify inconsistencies, errors and defects quickly and accurately
- Good understanding of content quality assurance principles and best practice
- Familiarity with CMS platforms and digital publishing workflows
- Understanding of basic accessibility, localisation and responsive web content considerations
- Ability to gather and analyse information, prioritise issues and manage multiple tasks or projects at once
- Strong communication and stakeholder management skills, with the confidence to work with internal teams and third-party partners
- Highly organised, proactive and comfortable working independently as well as collaboratively
- Proven ability to deliver high-quality work within agreed timelines
Benefits:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
We Value Diversity:
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Content Quality Analyst in Birmingham employer: ITG
At ITG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values flexibility and employee wellbeing. With generous benefits such as 25 days' holiday, the option to work from home, and support for professional growth, we empower our Content Quality Analysts to thrive both personally and professionally in our Fort Dunlop, Birmingham office. Join us to be part of a diverse team committed to continuous improvement and making a positive impact in the digital content landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Content Quality Analyst in Birmingham
✨Dive Into the Publishing Community
Get involved with local or online publishing communities. Join forums, attend literary festivals, or participate in panel discussions. This can be a goldmine for meeting industry professionals and hearing about opportunities that aren't advertised yet.
✨Stay Updated with Industry Trends
Follow leading publishing media channels on social media, like Twitter and Instagram. See what tactics and content formats are currently trending. This knowledge can help you tailor your discussions when you're networking or at interviews with companies like ITG.
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If you have a blog or a social media presence focused on books or publishing, use it! Share your thoughts on recent publications, trends in the industry, or interviews with authors. This can showcase your passion and knowledge, making you stand out as a candidate.
✨Hunt for Opportunities on Company Websites
While job boards are useful, don’t forget to go directly to company websites, like ITG. They often post openings there first. Plus, you might find job descriptions that give insight into what skills they really value, which can help you ace that interview.
We think you need these skills to ace Content Quality Analyst in Birmingham
Some tips for your application 🫡
Show Off Your Writing Style:In the publishing-media world, your writing style is your signature. Make sure your CV highlights relevant writing experiences, whether that's published articles, blog posts, or even social media content. Give us a glimpse of your voice and flair for storytelling right from the start!
Include Relevant Projects:Don’t just list your roles; include specific projects you've worked on that demonstrate your skills in editing, research, or content creation. If you've contributed to a magazine or worked on a publication, make that front and centre! It shows you've got hands-on experience in the industry, which we absolutely love.
Tailor Your Cover Letter:Let’s be honest: a generic cover letter is a missed opportunity. Take the time to craft a letter that speaks to why you’re passionate about this role at ITG. Mention what excites you about the publishing-media industry and how your skills align with the job description. We want to see that enthusiasm!
Format Matters!:In the publishing-media sector, presentation is key. Ensure your CV and cover letter are well-organised and visually appealing. Use headings, bullet points, and a clean layout. This isn't just about aesthetics — it shows your attention to detail and professionalism, which we really appreciate at ITG.
How to prepare for a job interview at ITG
✨Know Your Stuff: Be Ready on Industry Trends
Get yourself clued up on the latest trends in the publishing-media world. Think about how digital transformation is impacting the industry, and be ready to chat about relevant examples. This shows you're not just passionate but also informed!
✨Showcase Your Creativity with a Portfolio
Bring along a portfolio that showcases your writing, editing, or design work. Since it’s a full-time role, they’ll want to see how your style fits their brand at ITG. Tailor your presentation to their projects for maximum impact.
✨Brush Up on Editing Techniques
Expect some technical questions about editing styles, proofing techniques, and style guides. They might ask you to solve a practical problem or provide feedback on a piece—know the tools and software commonly used in the industry, and be prepared to discuss them!
✨Express Your Passion for Storytelling
In the publishing-media field, storytelling is key. Be ready to discuss what stories inspire you and why you want to join the team at ITG. Let your enthusiasm shine through; they want to know you're genuinely interested in contributing to their narratives!
