AI Enablement & Operations Lead in Birmingham

This role owns AI adoption and awareness across ITG. It is the person accountable for two connected things: making sure teams, pillars and functions actually take up the tools and ways of working the AI Transformation function creates, and keeping the business current on what is happening with AI across ITG more widely. Not just that things exist, but that people know about them, use them, and get value from them. Governance administration and first-line support sit underneath that remit – they keep the machine running.

It is a first-of-its-kind role in the function, working across the full spread of live AI initiatives and the whole ITG account base rather than one client or pillar – closer to the complete picture than almost anyone else in the business. It is also a hands-on role in a hands-on function: we expect everyone here to build with AI at their own level, and this role is no exception.

• Own adoption across ITG – drive genuine take-up of the function’s tools and ways of working across pillars, teams and central functions. Go into teams, build confidence, change behaviour, and make sure adoption actually happens rather than stalling. This is the core of the role.
• Enablement and capability – run the enablement activity that builds AI confidence and awareness across the business: the AI Champions programme, training cascades, and keeping people current on what is happening with AI at ITG more widely. Help client-facing teams become genuinely comfortable using AI and talking about it themselves, rather than everything routing through the function.
• Build, hands-on – use AI tools directly and build with them at your level. This is an AI transformation function; being able to make things, not just talk about them, is part of the job and expected to grow over time.
• Governance and first-line support – keep governance moving on a steady cadence, owning access requests, the tools list and policy processes with InfoSec, Legal and wider stakeholders; act as the first point of contact for getting the most out of Claude, Cowork and other approved AI tools, answering directly where possible and escalating what genuinely needs it.
• Stakeholder coordination and reporting – keep adoption and governance moving across all stakeholders, and maintain visibility of progress for the Group AI Transformation Director.

• A genuine driver of adoption and change – someone who can hold a room, win people over, and get sceptical teams actually using new tools.
• Strong stakeholder management – comfortable working across InfoSec, Legal, Commercial and account teams to keep things moving.
• A genuine interest in AI – keeps up with what’s changing, not just aware it’s happening – ideally with hands-on experience with Claude, and real appetite to build with it if that’s a strength, with room to grow into more of that over time.
• Organised and process-minded – comfortable owning admin-heavy work without needing someone else to chase it.
• A natural connector or fixer – already the informal go-to in their current team.
• Sees governance as what makes speed possible, not what slows things down.

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity: We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.