At a Glance
- Tasks: Lead and optimise service operations for a cutting-edge appliance platform.
- Company: Join Iterum, the innovative leader in appliance management for real estate.
- Benefits: Enjoy hybrid working, equity options, and a dynamic team environment.
- Other info: Fast-paced hiring process with opportunities for rapid career advancement.
- Why this job: Shape the future of appliance services and drive impactful growth.
- Qualifications: Experience in high-volume operations and a data-driven mindset.
The predicted salary is between 63000 - 77000 £ per year.
Iterum is the Appliance Operating System for residential real estate. We're the first vertically integrated platform to unify appliance supply, repair, lifecycle management, and ESG reporting into a single, data-driven solution. In one year, we now have over 100,000 appliances under management, with some of the largest operators and investors in Europe, whose accounts we are expanding in alignment with our operational capacity. Iterum is building a compounding data moat and is becoming the operating system for B2B appliances globally. We've proven the model, now we're scaling it to Series A and beyond.
As Head of Service Operations, you'll own the end-to-end delivery engine that makes our platform credible: a team of 7 today, growing rapidly over the next 1–2 years. You'll be accountable for:
- running operations at the standards our clients expect
- building the processes that let us scale without proportional cost growth
- driving strategic projects that unlock our next phases of growth
This is a build-and-run role. Someone who can zoom out to strategy and zoom in to a broken process on the same day. You will be given the scope, support and opportunity to build out the best appliance service operation in the world.
About You: You've run high-volume operations where execution genuinely matters: field service, logistics, marketplace, infrastructure, or similar. Sector matters less than mindset. You know what strong ops feels like: clear ownership, measurable performance, rapid feedback loops, and systems that reduce coordination overhead rather than create it. You're analytical and commercially aware. You use data to make decisions. You're comfortable with software and tooling, you think structurally and look for leverage through automation and workflow design.
What Role Involves:
- Field Operations: Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity
- Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion
- Senior operational relationships with institutional clients: reviews, escalations, and performance reporting
- Scaling Processes & Systems: Identify and close operational gaps as we grow
- Work with product and data to ensure the platform evolves to support operational scale
- Build capacity models and workforce strategies that anticipate demand rather than react to it
- Drive adoption of operational data and KPI frameworks across the team
What We Offer: Hybrid working in our London We Work on The Strand - we’re in the office 4 days per week. Equity options.
Interview Process: We're moving quickly on this hire. Expect to hear back within a week of applying. The process is a short intro call, a task, and a final conversation with the leadership team.
Head of Service Operations in London employer: Iterum Trading Limited
At Iterum Trading Limited, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Senior Software Engineer in London, you'll not only contribute to cutting-edge AI/ML projects but also have the opportunity for significant career advancement, including a pathway to Head of Technology. Our hybrid work model and equity options further enhance the appeal of joining our team, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Operations at Iterum Trading Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Iterum Trading Limited or be willing to refer you for that Head of Service Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Iterum Trading Limited who’s on the lookout for their next Head of Service Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Operations role at Iterum Trading Limited!
We think you need these skills to ace Head of Service Operations in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Iterum Trading Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Iterum Trading Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Iterum Trading Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
