At a Glance
- Tasks: Lead and optimise service operations for a cutting-edge appliance platform.
- Company: Join Iterum, the innovative leader in appliance management for real estate.
- Benefits: Enjoy hybrid working, equity options, and a dynamic team environment.
- Other info: Fast-paced hiring process with opportunities for rapid career advancement.
- Why this job: Shape the future of appliance services and drive impactful growth.
- Qualifications: Experience in high-volume operations and a data-driven mindset.
The predicted salary is between 63000 - 77000 £ per year.
Iterum is the Appliance Operating System for residential real estate. We're the first vertically integrated platform to unify appliance supply, repair, lifecycle management, and ESG reporting into a single, data-driven solution. In one year, we now have over 100,000 appliances under management, with some of the largest operators and investors in Europe, whose accounts we are expanding in alignment with our operational capacity. Iterum is building a compounding data moat and is becoming the operating system for B2B appliances globally. We've proven the model, now we're scaling it to Series A and beyond.
As Head of Service Operations, you'll own the end-to-end delivery engine that makes our platform credible: a team of 7 today, growing rapidly over the next 1–2 years. You'll be accountable for:
- running operations at the standards our clients expect
- building the processes that let us scale without proportional cost growth
- driving strategic projects that unlock our next phases of growth
This is a build-and-run role. Someone who can zoom out to strategy and zoom in to a broken process on the same day. You will be given the scope, support and opportunity to build out the best appliance service operation in the world.
About You: You've run high-volume operations where execution genuinely matters: field service, logistics, marketplace, infrastructure, or similar. Sector matters less than mindset. You know what strong ops feels like: clear ownership, measurable performance, rapid feedback loops, and systems that reduce coordination overhead rather than create it. You're analytical and commercially aware. You use data to make decisions. You're comfortable with software and tooling, you think structurally and look for leverage through automation and workflow design.
What Role Involves:
- Field Operations: Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity
- Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion
- Senior operational relationships with institutional clients: reviews, escalations, and performance reporting
- Scaling Processes & Systems: Identify and close operational gaps as we grow
- Work with product and data to ensure the platform evolves to support operational scale
- Build capacity models and workforce strategies that anticipate demand rather than react to it
- Drive adoption of operational data and KPI frameworks across the team
What We Offer: Hybrid working in our London We Work on The Strand - we’re in the office 4 days per week. Equity options.
Interview Process: We're moving quickly on this hire. Expect to hear back within a week of applying. The process is a short intro call, a task, and a final conversation with the leadership team.
Head of Service Operations in London employer: Iterum Trading Limited
At Iterum Trading Limited, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Senior Software Engineer in London, you'll not only contribute to cutting-edge AI/ML projects but also have the opportunity for significant career advancement, including a pathway to Head of Technology. Our hybrid work model and equity options further enhance the appeal of joining our team, making it an excellent choice for those seeking meaningful and rewarding employment.
