At a Glance
- Tasks: Lead and optimise service operations for a cutting-edge appliance platform.
- Company: Join Iterum, the innovative leader in appliance management for real estate.
- Benefits: Enjoy hybrid working, equity options, and a dynamic team environment.
- Other info: Fast-paced hiring process with opportunities for rapid career advancement.
- Why this job: Shape the future of appliance services and drive impactful growth.
- Qualifications: Experience in high-volume operations and a data-driven mindset.
The predicted salary is between 63000 - 77000 £ per year.
Iterum is the Appliance Operating System for residential real estate. We're the first vertically integrated platform to unify appliance supply, repair, lifecycle management, and ESG reporting into a single, data-driven solution. In one year, we now have over 100,000 appliances under management, with some of the largest operators and investors in Europe, whose accounts we are expanding in alignment with our operational capacity. Iterum is building a compounding data moat and is becoming the operating system for B2B appliances globally. We've proven the model, now we're scaling it to Series A and beyond.
The Role
As Head of Service Operations, you'll own the end-to-end delivery engine that makes our platform credible: a team of 7 today, growing rapidly over the next 1–2 years. You'll be accountable for:
- running operations at the standards our clients expect,
- building the processes that let us scale without proportional cost growth, and
- driving strategic projects that unlock our next phases of growth.
This is a build-and-run role. Someone who can zoom out to strategy and zoom in to a broken process on the same day. You will be given the scope, support and opportunity to build out the best appliance service operation in the world.
About You
- You've run high-volume operations where execution genuinely matters: field service, logistics, marketplace, infrastructure, or similar. Sector matters less than mindset.
- You know what strong ops feels like: clear ownership, measurable performance, rapid feedback loops, and systems that reduce coordination overhead rather than create it.
- You're analytical and commercially aware. You use data to make decisions.
- You're comfortable with software and tooling, you think structurally and look for leverage through automation and workflow design.
What Role Involves
Field Operations
- Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity.
- Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion.
- Senior operational relationships with institutional clients: reviews, escalations, and performance reporting.
Scaling Processes & Systems
- Identify and close operational gaps as we grow.
- Work with product and data to ensure the platform evolves to support operational scale.
- Build capacity models and workforce strategies that anticipate demand rather than react to it.
- Drive adoption of operational data and KPI frameworks across the team.
What We Offer
- Hybrid working in our London We Work on The Strand - we’re in the office 4 days per week.
- Equity options.
Interview Process
We're moving quickly on this hire. Expect to hear back within a week of applying. The process is a short intro call, a task, and a final conversation with the leadership team.
Head of Service Operations employer: Iterum Trading Limited
At Iterum Trading Limited, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As a Senior Software Engineer in London, you'll not only contribute to cutting-edge AI/ML projects but also have the opportunity for significant career advancement, including a pathway to Head of Technology. Our hybrid work model and equity options further enhance the appeal of joining our team, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Iterum Trading Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Iterum Trading Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Iterum Trading Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Service Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Iterum Trading Limited:This is your chance to really connect with the team at Iterum Trading Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Iterum Trading Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Iterum Trading Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Iterum Trading Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Iterum Trading Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
