Associate IT Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross-functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day-to-day end user support tasks.

How you will make a difference:

• You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies.
• You will provide technical support and guidance to Iterators.
• You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
• You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
• You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues.
• You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

We are looking for people who have:

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
• Experience working with People Operation teams supporting platform, process and operations enablement.
• Familiarity with Identity and Access Management (IAM) concepts.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

Bonus Points:

• Familiarity with Linksquares, Navan and Coupa.
• Experience with AI implementation in enterprise applications.
• Familiarity with vendor management, including renewals and vendor onboarding.
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira.
• Experience managing SaaS systems and optimizing license utilization.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.