Solutions Engineer

About Itential: Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration — giving operators precise control where it’s needed and intelligent automation where it’s possible. Our platform — including FlowAI, FlowMCP, and our orchestration studio — is trusted by the world’s largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.

Role Summary: AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.

What You’ll Do:

• Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
• Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
• Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
• Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
• Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
• Perform technical discovery and solution orchestration to create successful production automations at scale.
• Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
• Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

Requirements Core Qualifications:

• 5+ years of experience in professional services, systems integration, or technical consulting, or relevant experience.
• Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience.
• Solid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems.
• Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) — and familiarity with event driven platforms such as Kafka, message queues, or similar.
• Proficient with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code.
• Experience in customer-facing roles requiring quick thinking and real-time adaptability.
• Strong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders.
• Comfort operating in fast-moving environments with multiple simultaneous projects.

Nice to Have:

• Prior automation work targeting service-layer and infrastructure systems (e.g., F5, Palo Alto Panorama, Infoblox, NetBox).
• Hands-on with multi-vendor network device automations (e.g., Cisco, Juniper, Arista).
• Familiarity automating cloud networking stacks (AWS, Azure, GCP).
• Background integrating or automating ITSM and adjacent enterprise systems (e.g., ServiceNow, Jira).
• Familiarity with the Itential platform or comparable network orchestration tools.

Physical Demands & Work Environment

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting: Constantly (6-8 hours per day) for computer work, meetings, and project coordination.
• Standing/Walking: Occasionally for team meetings and customer presentations.
• Lifting: Occasionally lift/carry up to 15 pounds (project materials, equipment).
• Vision: Constantly use close vision for computer work, project documentation, and reporting.
• Hearing: Frequently for customer calls, team meetings, and stakeholder communications.
• Communication: Constantly communicate with customers, engineering teams, and executive management.
• Manual Dexterity: Constantly use hands/fingers for keyboard use and documentation.

Work Environment:

• Location: United Kingdom.
• Noise Level: Typical office environment with frequent meetings and calls.
• Travel Requirements: Up to 20% travel for customer meetings and project coordination.
• Schedule: Standard business hours with flexibility for project deadlines and customer time zones.
• Technology: Use of project management software, Agile tools, and reporting systems.

Compliance Statements

Equal Opportunities: Itential is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, as defined under the Equality Act 2010.

Data Privacy: By applying for this role, you consent to Itential processing your personal data for recruitment purposes in accordance with our Privacy Policy and UK GDPR. Your data will be held securely and will not be shared with third parties without your consent.

Reasonable Adjustments: If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to accommodate your needs.