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- Tasks: Coordinate training programmes and support the sales team in delivering impactful courses.
- Company: Itec, an employee-owned organisation that values your contributions and growth.
- Benefits: 30 days annual leave, health care scheme, profit-sharing, and gym discounts.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a difference by empowering individuals and businesses through effective training coordination.
- Qualifications: Experience in a target-driven environment and strong communication skills required.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000-£30,000
Location: Itec London, EC1Y 0TW
Contract: Full-time, permanent
Working hours: Monday to Friday 9:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As a Training Coordinator you will provide efficient coordination of Itec commercial and Government funded courses and programmes, including timely and accurate administration, CRM recording and related internal / external communication support. This post will specifically support the commercial sales team with respect to Open Programme short courses as well as bespoke Group Training activity. Contributing to the overall efficiency and target achievement for Itec England.
Your impact:
- Work closely with the Sales team, England Manager and other team members to coordinate course and programme delivery for group training and individual courses.
- Responsible for managing the training inbox, responding to client enquiries, and identifying new training needs or potential opportunities to share with the relevant team members.
- Act as the initial point of contact for clients and the Associate Trainer team.
- Manage enquiries, schedule pre-course briefing calls, arrange course bookings, and facilitate logistics to enable the smooth running of external training courses and programmes.
- Process and confirm training bookings by preparing and issuing confirmation letters and invoices, joining course links, managing and recording delegate lists, and collating post-course evaluations.
- Support the Sales team in researching prospective clients, identifying new opportunities and forwarding relevant leads for follow-up.
- Accountable for ensuring materials for all courses are up to date and saved accurately in the designated folders to ensure easy access, working closely with the central marketing team to maintain a course catalogue of materials.
- Responsible for collating delegate feedback for all course bookings in a timely manner, identifying sales leads, inputting into the CRM system (Salesforce) and sending on to relevant team members for review and follow up.
- Accountable for issuing invoices to clients and resolving any discrepancies effectively and promptly with the Finance team for accurate income tracking.
- Responsible for checking supplier invoices and approving trainer invoices on a weekly basis for the England Manager.
- Provide the team with course booking and delegate reports on a weekly and monthly basis.
- Attend regular team meetings to plan upcoming course delivery, promotion, and related activities for commercial training programmes and relevant Government funded apprenticeships.
- Build and maintain strong working relationships with clients and Associate Trainers to ensure smooth coordination and programme delivery.
- Collaborate with the marketing team to promote upcoming open programme courses and provide new scheduled courses for website updates.
- Responsible for ensuring the CRM system is updated in a timely and accurate manner.
What are we looking for?
Essential
- Experience of working in a target driven commercial environment
- Experience of interacting with clients within a training or sales role
- Demonstrable track record in customer service / sales
- Experience and understanding of a CRM system
- Excellent communicator
- IT Literate
- Strong analytical and numerical skills
- Evidence of planning and organisational skills
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a Profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics. Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace. Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion. If you're passionate about developing others and making a difference, we’d love to hear from you!
Training Coordinator in London employer: Itecskills
Contact Detail:
Itecskills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Training Coordinator role.
✨Tip Number 2
Prepare for the interview by researching Itec and its training programmes. Show us you’re genuinely interested in our mission and values. We love candidates who align with our culture and are ready to contribute!
✨Tip Number 3
Practice your communication skills! As a Training Coordinator, you’ll need to interact with clients and team members regularly. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows us you’re enthusiastic about the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Training Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in a target-driven commercial environment. We want to see how your skills align with the role of Training Coordinator, so don’t hold back!
Show Off Your Communication Skills: As a Training Coordinator, you'll be interacting with clients and team members regularly. Use your application to demonstrate your excellent communication skills. A well-written cover letter can really make you stand out!
Highlight Your CRM Experience: Since we’re looking for someone with experience in CRM systems, make sure to mention any relevant tools you've used. If you’ve got Salesforce experience, definitely shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Itec!
How to prepare for a job interview at Itecskills
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Training Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around CRM systems and client interactions. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Training Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated with clients or team members in previous roles. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific examples of how you've successfully coordinated projects or events in the past. This will highlight your ability to handle the logistics of training courses and programmes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming training initiatives, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.