At a Glance
- Tasks: Coordinate training programmes and support the Sales team for a smooth client experience.
- Company: Itec, an employee-owned organisation dedicated to growth and well-being.
- Benefits: 30 days annual leave, health care scheme, profit-sharing, and gym discounts.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by empowering individuals and businesses through training.
- Qualifications: Experience in customer-facing roles, strong organisational skills, and CRM knowledge.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000-£30,000
Location: Itec London, EC1Y 0TW
Contract: Full-time, permanent, office based
Working hours: Monday to Friday 9:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the Role
Join Itec as a Training Administrator and play a key role in delivering high-quality commercial and government-funded training programmes. You’ll support the coordination of open courses and bespoke group training, working closely with the Sales team to ensure a smooth and professional client experience while contributing to business growth. We’re looking for someone who brings enthusiasm, a positive mindset, and a “can-do” attitude, taking pride in delivering excellent service and making things happen.
Key Responsibilities
- Work closely with the Sales team, England Manager and other team members to coordinate course and programme delivery for group training and individual courses.
- Responsible for managing the training inbox, responding to client enquiries, and identifying new training needs or potential opportunities to share with the relevant team members.
- Act as a initial point of contact for clients and Associate Trainers.
- Manage enquiries, schedule pre-course briefing calls, arrange course bookings, and facilitate logistics to enable the smooth running of external training courses and programmes.
- Process and confirm training bookings by preparing and issuing confirmation letters and invoices, joining course links, managing and recording delegate lists, and collating post-course evaluations.
- Support the Sales team in researching prospective clients, identifying new opportunities and forwarding relevant leads for follow-up.
- Accountable for ensuring materials for all courses are up to date and saved accurately in the designated folders to ensure easy access, working closely with the central marketing team to maintain a course catalogue of materials.
- Responsible for collating delegate feedback for all course bookings in a timely manner, identifying sales leads, inputting into the CRM system (Salesforce) and sending on to relevant team members for review and follow up.
- Accountable for issuing invoices to clients and resolving any discrepancies effectively and promptly with the Finance team for accurate income tracking.
What We’re Looking For
- Experience in a customer-facing, sales, or training environment.
- Strong organisational and communication skills.
- Experience using CRM systems.
- Confident IT skills and good attention to detail.
- Ability to work in a target-driven, fast-paced environment.
- A proactive, enthusiastic approach with a can-do attitude.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a Profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics. Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace. Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion. If you're passionate about developing others and making a difference, we’d love to hear from you!
Training Administrator in London employer: Itecskills
Itec is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where every voice is valued. With a comprehensive benefits package including 30 days of annual leave, a health care scheme, and opportunities for professional development, Itec empowers its team members to thrive while making a meaningful impact in the community across Blackwood, Cwmbran, and Newport.
