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For Companies At a Glance
- Tasks: Provide outstanding customer service and administrative support to enhance company efficiency.
- Company: Join Itec, an employee-owned organisation that values your voice and contributions.
- Benefits: Enjoy 30 days annual leave, health care, discounts, and a profit-sharing scheme.
- Other info: Part-time role with flexible hours and great career growth opportunities.
- Why this job: Make a real difference by helping customers thrive in their journey with us.
- Qualifications: Administrative experience and excellent communication skills are essential.
The predicted salary is between 24480 - 24480 £ per year.
Salary banding: £24,480 (Pro-rata)
Location: Itec House, CF11 8TT (On-site).
Contract: Part-time, 2 days per week (12-month fixed term)
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact:
- Obtaining relevant customer information through appropriate communication channels.
- Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer.
- Being the first point of contact to customers on the provision referrals.
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant.
- Support teams regarding customers who fail to attend.
- Meeting Key Performance Indicators in relation to your role.
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis.
What are we looking for?
Essential:
- Administrative experience
- Previous experience of working in a target driven environment.
- Attention to detail
- Excellent communication and interpersonal skills
- Good organisational skills
- IT literate
Desirable:
- Customer Service Experience
- Experience within the training industry
- Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance IAG Qualification
- Ability to speak Welsh.
- Experience of work-based learning.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunities employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace. Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion. If you're passionate about developing others and making a difference, we’d love to hear from you!
Customer Service Advisor in Cardiff employer: Itecskills
Contact Detail:
Itecskills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Itec and its values. Understand what makes them tick and be ready to show how your skills align with their mission. This will help you stand out as a candidate who truly gets the company.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you've excelled in communication or problem-solving. Being able to share specific examples will demonstrate your experience and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Itec team. Good luck!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about customer interaction, let your communication skills shine through in your written application. Use clear and concise language, and don’t forget to demonstrate your ability to understand and respond to customer needs.
Highlight Your Organisational Skills: As a Customer Service Advisor, being organised is key! Make sure to mention any previous experiences where you successfully managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we’re excited to hear from you!
How to prepare for a job interview at Itecskills
✨Know Your Stuff
Before the interview, make sure you’re familiar with Itec’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your excellent communication skills, which are essential for a Customer Service Advisor.
✨Showcase Your Experience
Be ready to discuss your previous administrative and customer service experience. Use specific examples to highlight how you’ve successfully handled customer queries or complaints in the past.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to find out more about the team culture and expectations.