At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 while improving business processes.
- Company: Established organisation in Tewkesbury with a collaborative IT culture.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Full-time on-site role with excellent career development potential.
- Why this job: Make a real impact by optimising systems and helping users thrive.
- Qualifications: Experience with Microsoft Dynamics 365 or similar systems and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.
The Role
- Provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation.
- Act as a key systems champion, helping drive user adoption, process improvement, and best practice usage.
- Support configuration, testing, reporting, workflow improvements, and ongoing system enhancements.
- Liaise with both internal stakeholders and external suppliers.
Key Responsibilities
- Provide first-line and second-line support for Microsoft Dynamics 365 users.
- Support system configuration, including forms, views, dashboards, reports, workflows, and security roles.
- Work with departments to gather requirements and help shape future systems improvements.
- Analyse existing workflows and identify opportunities for automation and process optimisation.
- Deliver user training and create supporting documentation and guides.
- Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements.
- Monitor system performance and contribute to continuous improvement initiatives.
- Promote effective and standardised use of Microsoft Dynamics 365 across the organisation.
About You
The successful candidate is likely to have:
- Experience supporting Microsoft Dynamics 365 or similar business systems.
- Strong communication and stakeholder engagement skills.
- An analytical and solutions-focused mindset.
- Experience working with reports, dashboards, workflows, or system configuration.
- An interest in process improvement and business systems optimisation.
- Good organisational skills and the ability to manage competing priorities.
- A proactive approach with a willingness to learn and develop.
- Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.
Additional Information
- Permanent position.
- Salary on appointment around £32,000.
- Based in Tewkesbury.
- Fully site-based role (5 days per week).
- Supportive environment with opportunities for training and development.
D365 Systems Support & Process Optimisation (On-Site) in Tewkesbury employer: itecopeople
Join a well-established organisation in Tewkesbury that values collaboration and innovation, offering a supportive environment for professional growth. As a D365 Systems Support & Process Optimisation specialist, you will have the opportunity to enhance your skills while driving meaningful improvements in business systems. With a focus on employee development and a commitment to best practices, this role provides a rewarding experience for those passionate about technology and process optimisation.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Systems Support & Process Optimisation (On-Site) in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to D365 support and process optimisation. We recommend using the STAR method to structure your answers, showcasing your experience and problem-solving skills.
✨Tip Number 3
Showcase your passion for technology and process improvement during the interview. Share specific examples of how you've helped optimise systems in the past, and don’t forget to highlight your communication skills!
✨Tip Number 4
Apply through our website for a smoother process! It’s a great way to ensure your application gets noticed, and you can easily keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace D365 Systems Support & Process Optimisation (On-Site) in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant business systems. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and improving processes. We love seeing enthusiasm for technology and data, so let that passion come through.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to highlight your strong communication skills in your application. We value candidates who can engage effectively with users and team members alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at itecopeople
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365. Familiarise yourself with its features, functionalities, and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to system support or process optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical mindset.
✨Engage with Stakeholders
Since the role involves liaising with various departments, think about how you can effectively communicate with different stakeholders. Be ready to discuss how you've gathered requirements or improved processes in past experiences, highlighting your strong communication skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
