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- Tasks: Provide 2nd line support for IT solutions, focusing on SharePoint, networking, and troubleshooting.
- Company: Join a well-established company with over 20 years of experience in innovative IT solutions.
- Benefits: Enjoy a flexible benefits package, including childcare vouchers and medical cover.
- Why this job: Be part of a passionate team dedicated to technology and client success in a supportive environment.
- Qualifications: Experience in a support helpdesk, ideally within an MSP environment, is required.
- Other info: This is a remote role with occasional travel to client locations.
The predicted salary is between 28000 - 36000 £ per year.
Location: Office-based Southwest London
Salary: Circa £35,000 to £45,000 depending on experience + pension
Travel: Start Date: ASAP.
Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2nd Line Support Engineer to join their team. Responsibilities include:
- Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience.
- Updating security and network information to reflect infrastructure changes accurately.
- Experience in hardware troubleshooting within Windows environments.
Proven experience on a support helpdesk, ideally within an MSP environment.
Standard 40-hour workweek from 09:00 to 17:30, with a rotating schedule.
Office-based role with occasional travel to client locations as required.
Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.
Founded over 20 years ago, our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.
Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries.
Support Engineer (Remote Working) employer: itecopeople
Contact Detail:
itecopeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote Working)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SharePoint, PowerShell, and networking. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their work culture and expectations. This can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for common technical interview questions related to hardware troubleshooting and support scenarios. Practising your responses can boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 4
Showcase your passion for IT and continuous learning during the interview process. Discuss any relevant certifications or courses you've completed, as well as your eagerness to stay updated with the latest industry trends and technologies.
We think you need these skills to ace Support Engineer (Remote Working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with SharePoint, networking, and PowerShell. Use specific examples from your previous roles to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention your experience in a helpdesk environment and how it aligns with the company's mission of providing exceptional IT solutions.
Highlight Relevant Skills: In your application, emphasise your hardware troubleshooting skills within Windows environments and any experience you have with MAC systems. This will show that you are well-rounded and capable of handling diverse technical issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at itecopeople
✨Showcase Your Technical Skills
Make sure to highlight your experience with SharePoint, networking, PowerShell, and Office Applications during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, especially in a helpdesk or MSP environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully troubleshot hardware issues within Windows environments. Employers love to hear about your thought process and how you approach problem-solving, so have a few examples ready.
✨Understand the Company Culture
Research the company’s values and mission. Since they are passionate about technology and helping clients, think about how your own values align with theirs and be ready to express this during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their team dynamics, opportunities for professional development, or how they measure success in the role. This shows your genuine interest in the position and the company.
