At a Glance
- Tasks: Investigate and document PSTN services across multiple London sites.
- Company: Dynamic organisation focused on telephony and infrastructure transformation.
- Benefits: Competitive daily rate, hybrid work model, and engaging project experience.
- Other info: Opportunity to travel and work with diverse teams across London.
- Why this job: Join a key telephony transformation programme and make a real impact.
- Qualifications: Experience in IT support, telephony, and networking is essential.
Contract - £325-£375pd Inside IR35 | Hybrid - London, to start asap, 6 month contract.
We are currently recruiting for a Support Analyst with PSTN experience to support a key telephony and infrastructure review programme across a large London-based organisation. This is an excellent opportunity for someone with a blend of technical IT knowledge, telephony experience and strong administrative skills who enjoys working across multiple sites and engaging with stakeholders to gather accurate technical information.
The Role
You'll play a key role in reviewing and documenting PSTN (Public Switched Telephone Network) services across a portfolio of sites. This will involve travelling to different locations to identify where telephone lines terminate, understand what they are used for, and document the associated equipment and connectivity. Working closely with business users, site contacts and technical teams, you'll ensure accurate information is captured to support a wider telephony transformation programme.
Key Responsibilities
- Visit multiple London sites to investigate and audit PSTN telephone lines.
- Identify where telephone lines are located and determine how they are being used.
- Document connected equipment, services and dependencies.
- Engage with business users and site representatives to gather accurate information.
- Record findings and maintain detailed technical documentation.
- Support the wider telephony review and migration programme.
- Liaise with internal IT teams and third-party suppliers where required.
- Assist with basic networking, IP phone configuration and connectivity investigations.
Essential Skills & Experience
- Experience working within an IT support, infrastructure or telephony environment.
- Good understanding of telephony technologies, with knowledge of PSTN is a must.
- Networking knowledge including IP networking and patching.
- Experience configuring or supporting IP phones.
- Strong investigative and problem-solving skills.
- Excellent administration and documentation skills with a high level of accuracy.
- Confident communicating with both technical and non-technical stakeholders.
- Able to work independently and travel between multiple London sites.
If you have a combination of IT support, networking and telephony experience, along with excellent communication skills and enjoy working across different locations, we'd love to hear from you.
Support Analyst - PSTN, Networking in London employer: itecopeople
Join a purpose-led organisation in London that values innovation and employee engagement, offering a unique opportunity to shape the Digital Governance landscape from the ground up. With a strong focus on collaboration and professional growth, you will be part of a dynamic team dedicated to meaningful change, supported by a culture that encourages creativity and practical solutions. This role not only allows you to make a significant impact but also provides a platform for your career development in a complex, highly regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - PSTN, Networking in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at itecopeople that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Support Analyst - PSTN, Networking in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at itecopeople, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at itecopeople can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at itecopeople will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at itecopeople
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at itecopeople. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at itecopeople.
