At a Glance
- Tasks: Analyse and design services to improve social housing operations and user experiences.
- Company: Remote-first company focused on transforming social housing services.
- Benefits: Competitive salary of £55,000 and flexible working arrangements.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real difference in social housing while developing your analytical skills.
- Qualifications: Experience in business analysis, service design, or social housing preferred.
We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space, including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR.
This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment.
The role: You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with business design partners, programme teams, operational SMEs, digital, data and change colleagues, you will help ensure future-state designs are grounded in operational reality, user needs, business outcomes and the Target Operating Model. This is not simply a requirements-gathering role. You will need to understand complex services, engage stakeholders, map processes, model data and information flows, and turn insight into clear, practical design artefacts.
Key responsibilities: You will:
- Analyse current-state property and operational services, including processes, journeys, pain points, risks and service issues.
- Support discovery and design activity across property services, with potential future involvement in care, finance and HR.
- Gather insight from operational data, stakeholders and existing documentation.
- Translate business needs into clear requirements, user stories, acceptance criteria, business rules and design artefacts.
- Support user-centred service design, aligning future-state designs to user needs and business outcomes.
- Produce process maps, service models, capability views, data flows and supporting documentation.
- Facilitate workshops with stakeholders, SMEs and delivery teams.
- Support CRM, CareTech, property and operational system change by defining requirements, data needs and process impacts.
- Review solution designs and functional specifications against agreed business requirements.
- Identify risks, assumptions, gaps and misalignment early.
- Maintain traceability from discovery through design, build, test and implementation.
What we are looking for: You will bring strong business analysis and service design capability, ideally gained in a complex, regulated or public-service environment. Experience in some of the following would be ideal:
- Social housing, local authority housing, care, CareTech, health, local government or regulated services.
- Property services, asset management, asset compliance, repairs or maintenance.
- CRM-enabled transformation or customer/service management platforms.
- Stakeholder engagement across operational, technical and change teams.
- High-quality documentation, including requirements, process maps, design outputs and workshop records.
- Data modelling, data flows, reporting requirements or information capture.
- Business analysis, service design, process analysis or business design within change or transformation.
You will also need:
- Strong analytical and problem-structuring skills.
- Experience with requirements elicitation, process mapping and journey mapping.
- The ability to translate operational detail into clear, testable outputs.
- Good workshop facilitation and stakeholder engagement skills.
- Excellent written and verbal communication skills.
- A practical understanding of how systems, data and technology support business processes.
- A user-centred approach, balancing customer, colleague, operational and business needs.
To find out more, please apply with your CV.
Business Design Analyst in London employer: itecopeople
As a remote-first employer in the social housing sector, we offer a dynamic work culture that prioritises employee well-being and professional growth. Our commitment to meaningful service design ensures that you will be part of impactful projects that enhance community living, while our collaborative environment fosters innovation and continuous learning. Join us to make a difference in people's lives while enjoying the flexibility and support that comes with working in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Design Analyst in London
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We think you need these skills to ace Business Design Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at itecopeople, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at itecopeople
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with itecopeople’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
