At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 while driving process improvements.
- Company: Established organisation in Tewkesbury with a collaborative IT culture.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Full-time, on-site role with excellent career development potential.
- Why this job: Make a real impact by optimising business systems and improving user experiences.
- Qualifications: Experience with Microsoft Dynamics 365 or similar systems and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.
The Role
Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage. You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers.
Key Responsibilities
- Provide first-line and second-line support for Microsoft Dynamics 365 users
- Support system configuration, including forms, views, dashboards, reports, workflows, and security roles
- Work with departments to gather requirements and help shape future systems improvements
- Analyse existing workflows and identify opportunities for automation and process optimisation
- Deliver user training and create supporting documentation and guides
- Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements
- Monitor system performance and contribute to continuous improvement initiatives
- Promote effective and standardised use of Microsoft Dynamics 365 across the organisation
About You
The successful candidate is likely to have:
- Experience supporting Microsoft Dynamics 365 or similar business systems
- Strong communication and stakeholder engagement skills
- An analytical and solutions-focused mindset
- Experience working with reports, dashboards, workflows, or system configuration
- An interest in process improvement and business systems optimisation
- Good organisational skills and the ability to manage competing priorities
- A proactive approach with a willingness to learn and develop
Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.
Additional Information
- Permanent position
- Salary on appointment around 32,000
- Based in Tewkesbury
- Fully site-based role (5 days per week)
- Supportive environment with opportunities for training and development
Dynamics 365 Support Specialist — Drive Process Improvement in Gloucester employer: itecopeople
Join a well-established organisation in Tewkesbury that values collaboration and innovation, offering a supportive environment for professional growth. As a Dynamics 365 Support Specialist, you will not only enhance your technical skills but also play a crucial role in driving process improvements and user adoption across the business. With a commitment to employee development and a focus on continuous improvement, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Support Specialist — Drive Process Improvement in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to Dynamics 365 support. Think about how you can showcase your problem-solving skills and your experience with process improvement.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your passion for helping users and improving systems. Let them know you’re keen to be a systems champion and drive user adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dynamics 365 Support Specialist — Drive Process Improvement in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Dynamics 365 Support Specialist. Highlight your experience with Microsoft Dynamics 365 and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about process improvement and how your background makes you a great fit for this role. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially related to business systems. We’re looking for someone who can analyse workflows and suggest improvements, so don’t hold back on your achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at itecopeople
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365. Familiarise yourself with its features, functionalities, and common issues users face. Being able to discuss specific examples of how you've supported or improved processes using D365 will show your expertise.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical users. This will demonstrate your ability to engage with different departments and promote user adoption.
✨Prepare for Process Improvement Questions
Expect questions about process optimisation and automation. Think of instances where you've identified inefficiencies and implemented solutions. Be ready to discuss how you can help the organisation gain greater value from their technology and data.
✨Bring Your Analytical Mindset
The interviewers will be looking for your analytical skills. Prepare to discuss how you've used data to inform decisions or improve workflows in past roles. Highlight your problem-solving approach and how it can contribute to continuous improvement initiatives within the company.
