At a Glance
- Tasks: Lead a major business transformation project focused on Service Design and Target Operating Model.
- Company: Join a leading organisation with a focus on innovative service delivery.
- Benefits: Competitive daily rate, remote-first work, and immediate start.
- Other info: Ideal for those passionate about transforming customer-focused services.
- Why this job: Shape the future of customer experience and drive impactful organisational change.
- Qualifications: Experience in Project Management, TOM development, and stakeholder engagement required.
The predicted salary is between 60000 - 80000 £ per year.
Contract Project Manager - Business Transformation / Target Operating Model / Service Design
6 Months | £500-£550 per day | Outside IR35 | Remote First | Immediate Start I am working with a leading organisation looking to appoint an experienced Project Manager to support a significant business transformation project focused on Service Design, Target Operating Model (TOM), and Organisational Design.
This is not a traditional IT delivery role.
You will be responsible for bringing together senior stakeholders from across the business to help develop a compelling business case and outputs such as a roadmap for a major organisational and service design transformation project.
Working within a customer-facing service environment, you will develop the business case for how customer experience and engagement services will be delivered in the future, ensuring customer experience, organisational design and operational efficiency are aligned.
The Role.
You will take ownership of managing the activities required to develop the transformation programme, including:
- Leading the development of a comprehensive business case for executive approval.
- Collaborating with senior stakeholders to define the future Target Operating Model (TOM).
- Coordinating Service Design and Organisational Design activities into a single transformation roadmap.
- Mapping the current operating model, identifying opportunities for improvement, and defining the future state.
- Producing transformation outputs including delivery roadmaps, governance documentation, and executive-level reporting.
- Managing programme governance, planning, RAID logs, risks, dependencies, and milestones.
- Coordinating business, operational and HR stakeholders throughout the programme.
- Supporting the identification of costs, benefits, investment requirements, and expected business outcomes.
- Ensuring customer experience and customer engagement remain central to the service redesign.
About You.
You will be an experienced Project Manager who has successfully delivered business transformation programmes involving:
- Target Operating Model (TOM) development.
- Service Design.
- Organisational Design.
- Business case development.
- Executive stakeholder engagement.
- Business change and transformation.
- Cross-functional programme delivery involving operational, business and HR teams.
- You will be comfortable working with senior leaders, facilitating workshops, bringing together multiple workstreams and driving consensus across a complex stakeholder landscape.
Experience within Housing Associations or Social Housing is required, or Customer Service Organisation redesign experience in either: -
- Local Government. NHS or Healthcare. Utilities or other highly regulated, customer-focused organisations.
If you have delivered transformation programmes centred around Target Operating Models, Service Design and Organisational Change, and enjoy collaborating with senior stakeholders to shape strategic business change, send your CV to Simon at Services Advertised Are Those of an Employment Business
TOM Project Manager in England employer: itecopeople
Join a purpose-led organisation in London that values innovation and employee engagement, offering a unique opportunity to shape the Digital Governance landscape from the ground up. With a strong focus on collaboration and professional growth, you will be part of a dynamic team dedicated to meaningful change, supported by a culture that encourages creativity and practical solutions. This role not only allows you to make a significant impact but also provides a platform for your career development in a complex, highly regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land TOM Project Manager in England
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like itecopeople. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at itecopeople.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at itecopeople.
We think you need these skills to ace TOM Project Manager in England
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at itecopeople and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at itecopeople
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like itecopeople will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to itecopeople.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at itecopeople.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at itecopeople. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
