At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365, driving user adoption and process improvements.
- Company: Established organisation in Tewkesbury with a collaborative IT culture.
- Benefits: Competitive salary of £32,000, training opportunities, and a supportive work environment.
- Other info: Full-time, on-site role with excellent career development potential.
- Why this job: Make a real impact by optimising business systems and helping users thrive with technology.
- Qualifications: Experience with Microsoft Dynamics 365 or similar systems, strong communication skills.
The predicted salary is between 32000 - 32000 € per year.
A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data.
The Role
- Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation.
- You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage.
- You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers.
Key Responsibilities
- Provide first-line and second-line support for Microsoft Dynamics 365 users.
- Support system configuration, including forms, views, dashboards, reports, workflows, and security roles.
- Work with departments to gather requirements and help shape future systems improvements.
- Analyse existing workflows and identify opportunities for automation and process optimisation.
- Deliver user training and create supporting documentation and guides.
- Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements.
- Monitor system performance and contribute to continuous improvement initiatives.
- Promote effective and standardised use of Microsoft Dynamics 365 across the organisation.
About You
- The successful candidate is likely to have experience supporting Microsoft Dynamics 365 or similar business systems.
- Strong communication and stakeholder engagement skills.
- An analytical and solutions-focused mindset.
- Experience working with reports, dashboards, workflows, or system configuration.
- An interest in process improvement and business systems optimisation.
- Good organisational skills and the ability to manage competing priorities.
- A proactive approach with a willingness to learn and develop.
- Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential.
Additional Information
- Permanent position.
- Salary on appointment around £32,000.
- Based in Tewkesbury.
- Fully site-based role (5 days per week).
- Supportive environment with opportunities for training and development.
D365 Support Analyst employer: itecopeople
Join a well-established organisation in Tewkesbury as a D365 Support Analyst, where you will thrive in a supportive environment that values employee growth and development. With a focus on collaboration and process improvement, this role offers the chance to enhance your skills while making a meaningful impact on the business systems landscape. Enjoy a competitive salary and the opportunity to work closely with users, driving technology adoption and optimisation in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to D365 support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your passion for process improvement! Be ready to discuss specific examples of how you've optimised workflows or enhanced user experiences in previous roles. This will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace D365 Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant business systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users and improving processes. We love seeing enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to highlight your communication skills in your application. We value clear and effective communication, so give us examples of how you've engaged with users or teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at itecopeople
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365. Familiarise yourself with its features, functionalities, and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a D365 Support Analyst, you'll be liaising with various stakeholders. Prepare examples of how you've effectively communicated complex information to non-technical users in the past. This will demonstrate your ability to engage with different departments and enhance user adoption.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like troubleshooting a user issue or improving a workflow. Think of real-life examples from your experience where you successfully resolved problems or optimised processes, and be ready to share them.
✨Highlight Your Analytical Mindset
The role requires an analytical approach to identify opportunities for automation and process improvement. Be prepared to discuss how you've used data analysis in previous roles to drive decisions or improvements, showcasing your solutions-focused mindset.
