Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and administrative support to enhance company efficiency.
- Company: Employee-owned organisation dedicated to growth and well-being.
- Benefits: Competitive salary, part-time hours, and a supportive work culture.
- Other info: Join a dynamic team with opportunities for personal and professional development.
- Why this job: Be the first point of contact and make a real difference in customers' experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24480 - 24480 £ per year.
Salary banding: £24,480 (Pro-rata)
Location: Itec House, CF11 8TT (On-site).
Contract: Part-time, 2 days per week (12-month fixed term)
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact:
- Obtaining relevant customer information through appropriate communication channels.
- Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer.
- Being the first point of contact to customers on the provision referrals.
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant.
- Support teams regarding customers who fail to attend.
- Meeting Key Performance Indicators in relation to your role.
Customer Service Advisor (Part Time) employer: Itec Skills & Employment
Contact Detail:
Itec Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Itec's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview to demonstrate how you can contribute to Itec’s mission of outstanding service.
✨Tip Number 3
Prepare questions for your interview! Show your enthusiasm by asking about the team dynamics or how Itec supports employee growth. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It reinforces your interest in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Itec Skills & Employment
✨Know Your Stuff
Before the interview, make sure you’re familiar with Itec’s products and services. Brush up on their mission and values, as well as the specifics of the Customer Service Advisor role. This will show that you’re genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding. This not only shows respect but also allows you to provide thoughtful answers that reflect your understanding of customer needs.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Use clear and concise language when answering questions. Share examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare a few thoughtful ones about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.