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For Companies At a Glance
- Tasks: Provide outstanding customer service and administrative support to enhance company efficiency.
- Company: Join Itec, an employee-owned organisation that values your voice and contributions.
- Benefits: Enjoy 30 days annual leave, health care, discounts, and a profit-sharing scheme.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers thrive in a supportive environment.
- Qualifications: Administrative experience and excellent communication skills are essential.
The predicted salary is between 24480 - 24480 £ per year.
Overview
- Salary banding: £24,480 (Pro-rata)
- Location: Itec House, CF11 8TT (On-site)
- Contract: Part-time, 2 days per week (12-month fixed term)
- Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
Role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
- Obtaining relevant customer information through appropriate communication channels.
- Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer.
- Being the first point of contact to customers on the provision referrals.
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant.
- Support teams regarding customers who fail to attend.
- Meeting Key Performance Indicators in relation to your role.
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis.
What we are looking for
Essential
- Administrative experience
- Previous experience of working in a target driven environment.
- Attention to detail
- Excellent communication and interpersonal skills
- Good organisational skills
- IT literate
Desirable
- Customer Service Experience
- Experience within the training industry
- Qualified or with the potential and willingness to work towards NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance (IAG) Qualification
- Ability to speak Welsh.
- Experience of work-based learning.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Equal Opportunity
Itec operates as an equal opportunities employer; we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Application guidance
Apply early where possible. If you require reasonable adjustments during the recruitment process or in your role, please communicate your needs to help create an inclusive workplace.
Customer Service Advisor (Part Time) in Cardiff employer: Itec Skills & Employment
Contact Detail:
Itec Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that part-time gig.
✨Tip Number 2
Prepare for the interview by researching Itec and its services. Knowing the ins and outs of what we do will show your genuine interest and help you stand out as a candidate who’s ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Itec!
We think you need these skills to ace Customer Service Advisor (Part Time) in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Itec Skills & Employment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Itec's products and services. Familiarise yourself with their mission and values, as well as the specific role of a Customer Service Advisor. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This not only helps you provide relevant answers but also demonstrates your communication skills. Don’t hesitate to ask for clarification if you don’t understand something; it shows you're engaged and keen to get it right.
✨Showcase Your Experience
Be ready to discuss your previous administrative and customer service experience. Use specific examples to illustrate how you've handled customer queries or complaints effectively. Highlight any achievements in target-driven environments to show you can meet KPIs, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or what success looks like in the role. This not only shows your enthusiasm but also helps you determine if Itec is the right fit for you.