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For Companies At a Glance
- Tasks: Provide outstanding customer service and administrative support to enhance company efficiency.
- Company: Join Itec, an employee-owned organisation that values your voice and contributions.
- Benefits: Enjoy 30 days annual leave, health care, gym discounts, and a profit-sharing scheme.
- Why this job: Make a real difference by helping customers thrive in their journey with Itec.
- Qualifications: Administrative experience and excellent communication skills are essential.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 19300 - 25300 £ per year.
Salary banding: £22,932
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Advisor, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact:
- Obtaining relevant customer information through appropriate communication channels.
- Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer.
- Being the first point of contact to customers on the provision referrals.
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant.
- Support teams regarding customers who fail to attend.
- Meeting Key Performance Indicators in relation to your role.
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis.
What are we looking for?
Essential:
- Administrative experience
- Previous experience of working in a target driven environment.
- Attention to detail
- Excellent communication and interpersonal skills
- Good organisational skills
- IT literate
Desirable:
- Customer Service Experience
- Experience within the training industry
- Qualified or with the potential and willingness to work towards NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance (IAG) Qualification
- Ability to speak Welsh.
- Experience of work-based learning.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunities employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you’re passionate about developing others and making a difference, we’d love to hear from you!
Customer Service Advisor in Cardiff employer: Itec Skills & Employment
Contact Detail:
Itec Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Itec. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Customer Service Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! As a Customer Service Advisor, you'll need to demonstrate excellent communication. During the interview, be clear and concise in your responses, and don’t hesitate to ask questions if you need clarification.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Itec site. It shows initiative and gives you a chance to explore more about the company while you're at it. Plus, who doesn’t love a good online application process?
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so let your personality shine through!
Be Detail-Oriented: Pay attention to the details in your application. Typos or formatting issues can make a bad impression. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do with our customer service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Itec Skills & Employment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Itec's products and services. Familiarise yourself with their mission and values, as this will help you align your answers with what they stand for.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or meeting tight deadlines. Prepare examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, opportunities for professional development, or how success is measured in the Customer Service Advisor role.