At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
To provide end to end structured support and guidance to all Learners, ensuring the attainment of positive sustained outcomes by providing a variety of interventions throughout their journey on JGW+.
Your Impact
Responsible for the pastoral care and wellbeing support of all learners.
Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager
Responsible for the identification of learner personal support needs
Responsible for being point of contact for all safeguarding issues, updating My Concern in a timely manner, making external safeguarding referrals as required and complying with the Company’s safeguarding policies and procedures.
Responsible for maintaining and growing the relationship with Careers Wales (CW) to support referrals on to traineeship programmes.
Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.
Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.
What are we looking for?
Experience of working with vulnerable learners
Experience of working with unemployed young people
Learning Coach L4 Qualification or willing to working towards
Safeguarding and Prevent experience
Good interpersonal skills
Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.
Social work or youth worker experience or qualifications
IAG Qualification level 3 as a minimum or working towards
Full clean driving license with use of vehicle.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, a 35-hour work week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!
Proud member of the Disability Confident employer scheme
Learner Coach (Cardiff)
Company: Itec Training Solutions Limited Salary: £25,000 to £27,000 a year Hours: Full-time Location: CF24 0AB Working pattern: On-site Job type: Permanent Posting date: 16 Oct 2026 Closing date: 30 Oct 2026
Summary
Learner Coach
Salary Banding: £25,000 - £27,000
Location: Cardiff
Contract: Full-time, permanent
About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
To provide end to end structured support and guidance to all Learners, ensuring the attainment of positive sustained outcomes by providing a variety of interventions throughout their journey on JGW+.
Your Impact
Responsible for the pastoral care and wellbeing support of all learners.
Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager
Responsible for the identification of learner personal support needs
Responsible for being point of contact for all safeguarding issues, updating My Concern in a timely manner, making external safeguarding referrals as required and complying with the Company’s safeguarding policies and procedures.
Responsible for maintaining and growing the relationship with Careers Wales (CW) to support referrals on to traineeship programmes.
Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.
Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.
What are we looking for?
Essential
Experience of working with vulnerable learners
Experience of working with unemployed young people
Learning Coach L4 Qualification or willing to working towards
Safeguarding and Prevent experience
Good communication skills
Good interpersonal skills
Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.
Desirable
Social work or youth worker experience or qualifications
Welsh Government traineeship / youth programmes experience
IAG Qualification level 3 as a minimum or working towards
Full clean driving license with use of vehicle.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, a 35-hour work week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!
Find out more.
Job Description
Find out more about working with Itec
Our Employee Ownership
Got Questions? Contact Us
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Learner Coach (Cardiff) employer: Itec Skills and Employment
Itec Skills and Employment is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where creativity and innovation thrive. As a Youth Tutor in Wales, you will have the opportunity to make a meaningful impact on the lives of NEET learners while benefiting from ongoing professional development and a collaborative team environment. Join us to be part of a mission-driven organisation that values your contributions and fosters a sense of community.
Contact Details:
Itec Skills and Employment Recruitment Team
