At a Glance
- Tasks: Provide outstanding customer service and administrative support to enhance company efficiency.
- Company: Employee-owned organisation dedicated to growth and well-being.
- Benefits: 30 days annual leave, health care scheme, profit-sharing, and gym discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Hours of work: Monday to Friday 09:00am to 16:30pm
About Us
At Itec, we put our employees at the heart of everything we do.
As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business.
We foster a culture where each voice is heard, and every contribution is valued.
We take pride in empowering individuals and businesses to thrive.
Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
- Your impact
- Obtaining relevant customer information through appropriate communication channels.
Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer.
- Being the first point of contact to customers on the provision referrals
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
- Meeting Key Performance Indicators in relation to your role
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis
What are we looking for?
- Previous experience of working in a target driven environment.
- Excellent communication and Interpersonal skills
- Good Organisational skills
- IT literate
- Customer Service Experience
- Experience within the training industry
- Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance IAG Qualification
- Ability to speak Welsh.
- Experience of work-based learning.
What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants.
We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!
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Contact Details:
Itec Skills and Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Itec Skills and Employment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Itec Skills and Employment and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Itec Skills and Employment.
Get Familiar with Our Brand:Before applying, take some time to learn about Itec Skills and Employment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Itec Skills and Employment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Itec Skills and Employment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Itec Skills and Employment will surely appreciate.
