Salary: £25,000 - 35,000 per year
Requirements:
- Minimum 2 years experience in an MSP or fast-paced IT support environment
- Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
- Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
- Experience with RMM tools and service desk/ticketing systems
- Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting
- Strong communication skills with the ability to manage workload independently
Responsibilities:
- Provide 2nd line remote support via the service desk across a wide customer base
- Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments
- Support and maintain cloud systems, user accounts, and security policies
- Assist with telecoms and VoIP-related support queries
- Escalate complex issues to Level 3 engineers, collaborating through to resolution
- Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base
Technologies:
- Azure
- Cloud
- Support
- Microsoft 365
- Security
- SharePoint
- TCP/IP
- Windows
- Office 365
More:
At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote engineers across the UK. We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, and were focused on building a flexible, modern workforce without compromising on team culture or support. Our Level 2 Engineer role offers a competitive salary with annual reviews, along with generous benefits such as 25+ days of holiday, fully funded certifications, and opportunities for progression. We pride ourselves on our strong team culture and flexible working environment.
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IT Engineer (Level 2 - Support & Field) in Dorchester employer: ITCS
ITCS is an exceptional employer that prioritises employee growth and development, offering fully funded certifications and a clear progression path within a supportive team environment. Located in the UK, the company fosters a flexible work culture, ensuring a healthy work-life balance with over 25 days of holiday, making it an ideal place for IT professionals looking to advance their careers while enjoying meaningful work.
