At a Glance
- Tasks: Provide top-notch IT support for executives and troubleshoot complex tech issues.
- Company: Dynamic tech company with a focus on innovation and excellence.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunities for career advancement and skill development.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: 5+ years of IT support experience and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
We are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments. This role requires a hands-on IT professional who thrives in fast-paced environments, excels at troubleshooting complex technical issues, and delivers exceptional customer service with professionalism, urgency, and discretion.
The ideal candidate brings strong endpoint management experience, advanced troubleshooting expertise across macOS and Windows environments, and the ability to support both day-to-day operations and high-visibility executive events.
Job Description
- Provide high-touch technical support for C-suite executives with professionalism, urgency, and discretion.
- Serve as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments.
- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems.
- Support endpoint environments, including device provisioning, troubleshooting, and lifecycle management using Intune, Kandji/Iru, or similar tools.
- Provide hands-on support for lab and production environments, including hardware setup and maintenance.
- Maintain and support conference room technology, including Zoom Rooms, displays, and AV equipment.
- Support company-wide meetings, executive presentations, and All Hands events.
- Manage onboarding for new hires, including device setup, account provisioning, and day-one readiness.
- Maintain IT asset inventory, tracking, and hardware lifecycle management.
- Travel to other South Bay office locations as needed.
Required Skills & Experience
- 5+ years of IT support experience in enterprise environments.
- Strong Level 3 Help Desk/Desktop Support experience, including executive support, lab support, and complex troubleshooting.
- Experience supporting macOS, Windows, and basic Linux environments.
- Experience with Microsoft 365/O365 administration, including Outlook, Intune, and Office applications.
- Experience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar tools.
- Strong communication and customer service skills.
Preferred Qualifications
- Experience with Jira or similar ticketing systems.
- AV/conference room support experience.
- Experience supporting lab or production environments.
UK IT Support Engineer in London employer: ITCO Solutions
As a leading employer in the IT sector, we offer a dynamic remote work environment that prioritises employee well-being and professional growth. Our culture fosters collaboration and innovation, providing opportunities for continuous learning and development while supporting high-profile executives with cutting-edge technology. Join us to be part of a team that values exceptional service and empowers you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land UK IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ITCO Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ITCO Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ITCO Solutions!
✨Direct Apply to ITCO Solutions
Let's not forget to apply directly through the ITCO Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace UK IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ITCO Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ITCO Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ITCO Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
