Sales Executive

Our client is seeking a full-time Sales Executive to join their Future Ready Team in Braddan, Isle of Man. In this dynamic role, you will be instrumental in delivering exceptional customer service while supporting sales of Fibre Broadband, Mobile Tariffs, and Hardware products. Your primary focus will be offline customer engagement, managing case inquiries and email correspondence to ensure a seamless customer experience. You will assess customer needs and provide tailored solutions, all while converting inquiries into sales to promote high levels of customer satisfaction. Additionally, you may support outbound activities and participate in events through the mobile shop as necessary.

JOB DUTIES

• Engage with customers through inbound and outbound sales inquiries, fostering rapport and understanding their needs.
• Promote and sell the range of Fibre Broadband, Mobile Tariffs, and Hardware products, meeting or exceeding sales targets.
• Maintain up-to-date knowledge of products and services, including new offerings and promotions, to provide accurate information and recommendations.
• Assess customer needs by asking insightful questions and recommend appropriate solutions.
• Handle customer objections confidently, offering solutions that demonstrate the value of our products.
• Process sales orders accurately, ensuring all necessary information is collected for timely service activation.
• Identify cross-selling opportunities to enhance the overall customer experience.
• Strive to exceed customer expectations, providing a positive experience that encourages loyalty and referrals.
• Achieve individual and team sales targets, contributing to the success of the Contact Centre.
• Provide constructive feedback on customer experiences to help refine approaches and improve service quality.

JOB REQUIREMENTS

• Demonstrated experience in a sales role, ideally with a minimum of 1-2 years in a Contact Centre or customer service environment.
• Proven ability to deliver excellent customer service, effectively managing customer inquiries and objections.
• Familiarity with Broadband, Mobile services or Consumer tech products is desirable, along with comfort using digital tools and CRM systems.
• Experience working towards and achieving sales targets, with a proactive approach to maximising sales opportunities.
• Excellent verbal communication skills, capable of engaging customers effectively and conveying information clearly.
• Strong customer-focused mindset, demonstrating passion for providing a positive customer experience.
• Ability to adapt quickly to diverse customer interactions, offering tailored solutions as needed.
• Ability to handle rejection with resilience while maintaining a positive attitude.
• Good organisational skills with attention to detail, managing time effectively and keeping accurate records.
• Self-motivated and goal-oriented, thriving in a fast-paced, results-driven environment.

WHAT YOU'LL LOVE

This role offers a competitive salary and benefits package to the successful candidate. You will work in a supportive environment that values customer satisfaction and encourages professional development. The opportunity to engage with cutting-edge technology and contribute to a forward-thinking team awaits you.