At a Glance
- Tasks: Support client surveys and manage your own projects while assisting with office tasks.
- Company: Join a dynamic team focused on meaningful client support and internal projects.
- Benefits: Full-time role with opportunities for training, personal development, and a collaborative environment.
- Other info: Ideal for those eager to learn and grow in a vibrant team culture.
- Why this job: Enhance your skills and make a real impact in a supportive and engaging workplace.
- Qualifications: Degree level education or equivalent experience, with strong communication and organisational skills.
The predicted salary is between 23400 - 28600 £ per year.
This role involves the daily support of client survey administration, with a start date ideally set for early to mid-September. The position is a full-time role, requiring 37.5 hours per week, from 9.00 am to 5.30 pm. Initially, the role holder will receive support from colleagues, progressing to managing the administration of their own client surveys independently.
Additional responsibilities include general administrative support, such as:
- Scheduling internal weekly and monthly meetings
- Stock control
- Assisting with keying bills into the accounts platform
- Printing and ordering materials
- Packaging and shipping
- Overseeing general office administration tasks
The role holder is expected to build an understanding of internal instruments and their administration and will assist with various internal projects.
Job Duties:
- Provide daily support for client survey administration
- Manage the administration of own client surveys
- Schedule internal weekly and monthly meetings
- Maintain stock control and assist with invoicing
- Print and order materials, packaging, and shipping
- Perform general office administration tasks
- Support office-based tasks and various internal projects
Job Requirements:
- Exceptional written communication abilities
- Strong organisational skills
- Capability to plan work and adjust to changing requirements
- Ability to multi-task effectively
- willingness to learn about new products and processes
- Commitment to teamwork
The role holder should be educated to degree level or possess equivalent work experience and/or professional qualifications. A minimum of four years' work experience is required.
What You'll Love:
This role offers the opportunity to be part of a dynamic team, contributing to meaningful client support while assisting in diverse internal projects. You will engage in a collaborative environment that encourages learning and professional growth, allowing you to enhance your skills and develop a deeper understanding of the industry. Opportunities for training and personal development are vibrant, fostering a culture of continual improvement and excellence.
Client Support Team administrator employer: Itchyfeet Recruitment Agency
Itchyfeet Recruitment Agency is an excellent employer, offering a dynamic work environment where collaboration and operational efficiency are at the forefront. Employees benefit from a supportive culture that prioritises professional growth and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment in the UK.
Contact Details:
Itchyfeet Recruitment Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Team administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Itchyfeet Recruitment Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Itchyfeet Recruitment Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Team administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Itchyfeet Recruitment Agency:Your cover letter is your chance to shine! Tell us why you want to work at Itchyfeet Recruitment Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Itchyfeet Recruitment Agency!
How to prepare for a job interview at Itchyfeet Recruitment Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
