Spa Manager

A fantastic opportunity has arisen for an experienced Spa Manager. This role is full-time and permanent, providing a chance to lead a dynamic and commercially minded spa operation focused on elevating guest experience. The position is a dual-function role, with approximately 50% dedicated to delivering treatments and the remaining focused on leadership, guest service, and daily operational management. The successful candidate will lead a small team of therapists and manage a busy treatment-room operation, ensuring exceptional standards of service, performance, and compliance at all times. The spa is situated in a peaceful haven, offering panoramic views and a relaxing environment – the perfect setting for wellness and indulgence. This role requires a strong commitment to excellence in guest care and operational efficiency.

Job Duties:

• Lead, inspire, and manage the spa team to deliver consistently high standards of guest care
• Deliver spa treatments to a professional and high technical standard
• Oversee daily operations including bookings, scheduling, rota planning, and guest experience management
• Monitor and achieve retail, treatment, and revenue targets while controlling costs and key performance indicators
• Maintain exceptional standards of cleanliness, safety, and presentation across the spa
• Collaborate closely with the management team to ensure a seamless guest journey
• Manage and develop the spa’s social media presence, promoting services, offers, and brand visibility
• Ensure full compliance with health and safety and company policies at all times

Job Requirements:

• Qualified Spa Therapist/Manager (NVQ Level 3 or equivalent essential)
• Proven experience in a supervisory or management role within a spa or wellness environment
• Strong practical treatment skills with a genuine passion for wellness and guest care
• Highly hands-on, self-motivated, and operationally focused
• Excellent communication skills, both face-to-face and in written correspondence
• Commercially aware, with experience managing budgets, targets, and costs
• Organised, proactive, and capable of motivating and developing a small team
• Computer literate and confident using booking and scheduling systems
• Flexible to work weekends and variable hours as required by the business
• High attention to detail and quality standards
• Knowledge of Elemis products is desirable but not essential
• Must be eligible to work in the Isle of Man

What You’ll Love:

This role offers the opportunity to engage in a collaborative environment, focusing on maintaining high standards while enhancing the guest experience. You will be part of an ambitious and evolving organisation, dedicated to your professional growth and career development, fostering skills in operational management, customer service, and wellness treatments. With a commitment to providing exceptional service, you will enjoy ample opportunities to showcase your talents and help shape the spa’s future.