Senior IT Support Technician - 2nd Line & Mentorship

Senior IT Support Technician - 2nd Line & Mentorship

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Provide top-notch IT support and mentor junior team members.
  • Company: Join a dynamic recruitment agency focused on tech solutions.
  • Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
  • Other info: Fast-paced environment with a focus on continuous improvement.
  • Why this job: Make a real difference in IT support while developing your leadership skills.
  • Qualifications: Experience in second-line IT support and strong communication skills.

The predicted salary is between 31500 - 38500 Β£ per year.

Itchyfeet Recruitment Agency is seeking a Senior Technician to deliver high-quality second-line IT support, maintaining clear client communication and ensuring efficient ticket progression to meet service standards.

You will handle complex Level 2 issues, mentor junior colleagues, and contribute to continuous improvement while staying up-to-date with technologies and security fundamentals.

A proactive, independent worker with strong organisational skills will thrive here.

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Senior IT Support Technician - 2nd Line & Mentorship employer: Itchyfeet Recruitment Agency

Itchyfeet Recruitment Agency is an exceptional employer, offering a dynamic work culture that prioritises collaboration and professional growth. Located in the United Kingdom, employees benefit from a supportive environment that encourages impactful contributions while ensuring compliance and excellent customer service. With opportunities for continuous development and a focus on sustainable growth, this role is perfect for those looking to make a meaningful difference in the insurance sector.

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Contact Details:

Itchyfeet Recruitment Agency Recruitment Team

We think you need these skills to ace Senior IT Support Technician - 2nd Line & Mentorship

Second-Line IT Support
Client Communication
Ticket Management
Complex Problem Resolution
Mentorship
Continuous Improvement
Technology Awareness