Our client is seeking a Digital Communications & CRM Manager to play a pivotal role in managing guest communications and digital touchpoints across their portfolio of hostels in Europe. This position is responsible for owning the CRM platform and overseeing guest lifecycle communications, ensuring that the automated journeys, campaigns, and digital messaging effectively support direct bookings and enhance guest engagement. The role involves contributing to the improvement of the digital guest experience, which includes supporting website updates, liaising with external partners, and optimising digital tools such as the AI chatbot. The successful candidate will be well-suited for this position if they possess a background working with CRM systems, have experience in enhancing automations through innovation, and can collaborate with multiple teams to optimise the digital booking experience. The role offers the chance to make a significant impact and innovate within the digital communications landscape.
Job Duties
- Manage guest communications across various digital channels.
- Own and maintain the CRM platform, ensuring seamless guest lifecycle communications.
- Develop and implement automated guest journeys and campaigns.
- Collaborate with external partners to enhance digital touchpoints.
- Support website updates and improvements in user experience.
- Optimise the integration and functionality of digital tools, including chatbots.
- Work closely with teams to facilitate a better digital booking experience.
- Monitor and analyse the effectiveness of digital communications strategies.
Job Requirements
- Proven experience in managing CRM systems.
- Strong background in digital communications and guest engagement strategies.
- Capability to enhance and innovate automation processes.
- Excellent collaboration skills to work with cross-functional teams.
- Familiarity with website management and digital tools is preferred.
- Strong analytical skills to assess the effectiveness of communication campaigns.
- Creative problem solving and ability to adapt in a fast-paced environment.
What You'll Love
This role offers the opportunity to make a significant contribution to enhancing guest experiences through innovative digital communication strategies. You will work in a dynamic environment that encourages creativity and collaboration, fostering professional growth and skill development within the organisation.
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Digital Communications & CRM Manager employer: Itchy Feet
As a leading employer in the finance sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee development is reflected in our comprehensive training programmes and clear career progression paths, ensuring that you can grow alongside the company. Located in a vibrant area, we provide a supportive culture that values work-life balance and encourages meaningful contributions to our financial success.
