At a Glance
- Tasks: Nurture client relationships, grow accounts, and deliver top-notch service.
- Company: Join a dynamic agency working with big brands like IHG and Canon.
- Benefits: Competitive salary, health insurance, annual bonus, and training budget.
- Other info: Enjoy team socials, flexible work, and a supportive culture.
- Why this job: Be a key player in shaping growth and making an impact.
- Qualifications: Experience in client management and project coordination required.
The predicted salary is between 40000 - 55000 £ per year.
Senior Account Manager
As a Senior Account Manager, you must nurture our existing clients, grow accounts year on year, and provide a top-level client service experience.
As a senior member of Team ITCH, you will be a role model to more junior staff, lead by example, and embody the values of ITCH.
You will be measured on a series of KPIs designed to help you excel in the role, with the main objective of keeping your clients happy and growing their accounts.
A Senior Account Manager is an expert in client relations, management, communication, and commercial thinking.
You have as much skill in time/budget/scope management as you do in building strong relationships and problem‑solving.
Your role within the Client Partner team is about partnering with our Clients, identifying opportunities for growth and developing relationships that make ITCH indispensable to our clients.
You’re the first port of call for any content requirements, and each client should see you as their own Brand Ambassador and advocate.
You are tasked with working with the Head of and Lead Client Partner to seek out and explore opportunities, think commercially about ideas, and effectively communicate these internally.
You are responsible for ensuring all scopes of work, client briefs, and deliverables are fully defined and ready before being handed over to the relevant internal teams.
- Key Skills
- Clear and confident communication skills
- A keen eye for detail, proofreading, and quality control
- Expertise in project management systems such as Scoro
- Ability to understand and grow client accounts
- Awareness of and willingness to learn about the creative processes and techniques. Specialising in film, production, and content for social media
- Understanding of accurate quoting and budgeting in relation to projects (considering margins)
- Maintaining strong client relationships to ensure successful delivery and execution
- A solutions‑based approach to all aspects of your role
- Significant experience in professional client relationship management
- Ability to strategise at a senior level
- Experience of working as part of a team as an authoritative figure
- Ability to work under pressure whilst maintaining a cool head
- A personable and professional character that will allow you to build client/supplier rapport
- Flexibility and adaptability to changing workloads
- Superb time management skills and capacity to prioritise tasks
- Ability to work on your own initiative
Responsibilities
- The day-to-day
- Build and maintain strong Client relationships
- Develop and grow clients – understand opportunities and bring them to the wider team
- Understand your client’s business goals and needs and actively participate in the solution process
- Continue to develop strategic account plans on an ongoing basis for each Client
- Report to Client Partner Lead and work with them and the Head of Client Partners to grow your clients
- Pitch ideas internally and externally
- Work with Producers to create estimate project budgets, cost estimates and timings, doing a viability check to make sure we can take on each project
- Ensure the project scope of work is locked in, and all internal and client kick‑offs are set up
- Handover the project brief to the project team, making sure they are set up for success
- Receive, translate and deliver on a wide range of project briefs
- Administration tasks that will help to keep campaigns well‑managed and organised
- Be part of the quality‑control process, making sure that client satisfaction and their brief/ask is top of mind
- Share and log campaign details from the client to all team members, ensuring they’re centrally available
- Do a temperature check of the client throughout the lifecycle of the project
- Present internally and present to clients
- Entertain clients in relation to understanding their needs and winning new business
- Use your knowledge and skills to push clients, the team and the agency in the most productive direction
- Be part of the regular reporting of projects, tracking client satisfaction and making sure we’re catching things mid‑project and understanding trends so we know which clients fit within our company targets – profit, future opportunities, or new and exciting partnerships
- What you'll find at ITCH
We’re a team of 50+ experiencing real, sustained growth – with each project levelling up not just in budget, but in creative ambition.
We’re a big agency condensed into a small (ish) package, working with serious brands: IHG, Canon, Nespresso, Westfield, BNY Mellon, JP Morgan, M&G, e Toro and more.
Projects span film, photography, animation, strategy and design.
We hire experts – people who get excited by the work, see opportunities everywhere, and bring genuine depth to everything they do.
Our people are our number one priority – the collaborative nature of everything we do results in award‑winning, client‑pleasing, genuinely fun work.
We work hard, and we recognise that.
- The chance to help shape the next phase of growth at ITCH
- Daily collaboration with senior leaders who will value your input and support your progression
- Room to experiment, learn, and build smarter systems and better outreach
- Team socials and an annual summer event
- A salary that reflects your experience and impact
- Yearly pay review and potential for up to 18% annual bonus (based on business and personal performance)
- Health insurance
- Yearly training budget and development days
Happy, healthy people do their best work, so we make sure our people have all the things they need to thrive.
When the company thrives, you do too. We share success through an annual bonus.
We shut down over the festive period. No emails, no meetings, no need to book time off.
Got a lead that turns into a win? We’ll thank you properly for helping grow the business.
Our team each gets a day each year to give back to a cause that matters.
Know someone brilliant? Introduce them to us and there’s a reward if they fit the team.
Save money on bikes and kit – good for you and for the planet.
Access private healthcare so you can look after what matters most.
The longer you’re with us, the more time off you get. Because loyalty means a lot in our industry.
Get free access to mindfulness tools to help keep your head in the right place.
Everyone gets a pot to spend on learning something new to help develop your skills and knowledge.
Every great team needs a builder. Come help us build great work, great careers and a future that matters.
IT CH is an equal opportunity employer – we celebrate diversity and are committed to an inclusive culture for all employees.
We respect and celebrate diversity and are committed to an inclusive culture for all employees.
#J-18808-Ljbffr
Senior Account Manager/ Client Partner £40k - £55k employer: Itch Media Limited
ITCH is an exceptional employer for aspiring content creators, offering a vibrant work culture that fosters creativity and collaboration. With a focus on employee growth, you will benefit from hands-on experience in content production, access to a yearly training budget, and a supportive environment that prioritises mental health and well-being. Located in a dynamic setting, ITCH provides unique opportunities to engage with social media trends while enjoying perks like profit-sharing bonuses and extra holidays based on tenure.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager/ Client Partner £40k - £55k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Itch Media Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Itch Media Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager/ Client Partner £40k - £55k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Itch Media Limited:Your cover letter is your chance to shine! Tell us why you want to work at Itch Media Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Itch Media Limited!
How to prepare for a job interview at Itch Media Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
