At a Glance
- Tasks: Help clients plan amazing trips and provide top-notch customer service.
- Company: Join a vibrant team at ITC Travel Group, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, flexible working, and exciting training opportunities.
- Other info: Hybrid work options available, with great potential for personal development.
- Why this job: Make travel dreams come true while growing your career in a fun environment.
- Qualifications: Strong communication skills and a passion for travel are essential.
The predicted salary is between 25000 - 35000 £ per year.
The Travel Specialist is responsible for optimising sales by assessing client needs through a consultative sales process. Delivering service excellence before, during, and after travel, so customer expectations are exceeded and brand profile is enhanced with each client contact.
Key Responsibilities:
- Offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements, etc.
- Answer inbound calls and make outbound calls to customers and Travel Agent partners providing outstanding customer service.
- Follow up sales enquiries promptly, calling customers directly as appropriate.
- Promote and sell both air and ground products to meet clearly defined and established targets.
- Provide packages that are tailor-made to suit the individual needs of our clients.
This role can be either based in the Bristol office or be home based, depending on the successful candidate’s location. The role is full time and will be required to work 37.5 hours per week Monday to Friday, 9.00am – 5.30pm.
Benefits include:
- Holiday allowance starting at 25 days plus bank holidays, increasing with length of service.
- Hybrid and flexible working opportunities.
- Ongoing training and development including overseas educational trips.
- Access to discounts and offers on your own holidays.
- Enhanced family friendly benefits.
We also really value our culture and you can read more about this in our own Culture Deck.
Travel Specialist employer: Itc UK
At ITC Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous holiday allowances, flexible working options, and ongoing training opportunities, including overseas educational trips, we empower our Travel Specialists to excel in their roles while enjoying a fulfilling work-life balance. Join us in Bristol or work from home, and be part of a team that values service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Get to know the company inside out! Research ITC Travel Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your consultative sales skills! Role-play with a friend or family member to get comfortable assessing needs and providing tailored solutions. This will help you shine during any interviews or calls.
✨Tip Number 3
Don’t just wait for the phone to ring! Be proactive and reach out to potential employers through our website. Follow up on applications and express your enthusiasm for the Travel Specialist role.
✨Tip Number 4
Showcase your customer service skills! Prepare examples of how you've gone above and beyond for clients in the past. This will demonstrate your commitment to service excellence, which is key for this role.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share personal experiences or insights about destinations you've visited. We want to see that you’re not just applying for a job, but that you genuinely care about helping others explore the world.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Travel Specialist. Use keywords from the job description to show us you understand what we’re looking for and how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the role by presenting your qualifications in a clear manner.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Itc UK
✨Know Your Destinations
As a Travel Specialist, it's crucial to have a solid understanding of various destinations. Research popular travel spots, local customs, and current travel trends. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Master the Consultative Sales Process
Familiarise yourself with the consultative sales approach. Be prepared to discuss how you would assess client needs and tailor packages accordingly. Practising role-play scenarios can help you articulate your thought process during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think of situations where you went above and beyond for a client or resolved a challenging issue. This will demonstrate your commitment to service excellence, which is key for this role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
