At a Glance
- Tasks: Help clients plan amazing trips and provide top-notch customer service.
- Company: Join a dynamic team at ITC Travel Group, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, flexible working, and exciting training opportunities.
- Other info: Work from home or in the Bristol office with great career growth potential.
- Why this job: Make travel dreams come true while developing your skills in a fun environment.
- Qualifications: Strong communication skills and a passion for travel are essential.
The predicted salary is between 30000 - 40000 € per year.
The Travel Specialist is responsible for optimising sales by assessing client needs through a consultative sales process. Delivering service excellence before, during, and after travel, so customer expectations are exceeded and brand profile is enhanced with each client contact.
Job Description:
- Offer expertise, advice and knowledge to our Travel Agent partners and customers about destinations, airlines, ground arrangements, etc.
- Answer inbound calls and make outbound calls to customers and Travel Agent partners providing outstanding customer service.
- Follow up sales enquiries promptly, calling customers directly as appropriate.
- Promote and sell both air and ground products to meet clearly defined and established targets.
- Provide packages that are tailor-made to suit the individual needs of our clients.
This role can be either based in the Bristol office or be home based, depending on the successful candidate’s location. The role is full time and will be required to work 37.5 hours per week Monday to Friday, 9.00am – 5.30pm.
There are many benefits to being part of the team at ITC Travel Group, some of these are:
- Holiday allowance starting at 25 days plus bank holidays, increasing with length of service.
- Hybrid and flexible working opportunities.
- Ongoing training and development including overseas educational trips.
- Access to discounts and offers on your own holidays.
- Enhanced family friendly benefits.
We also really value our culture and you can read more about this in our own Culture Deck.
Travel Specialist in Bristol employer: Itc UK
At ITC Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible working options, generous holiday allowances, and ongoing training opportunities, our team members are empowered to excel in their roles while enjoying a healthy work-life balance. Join us in Bristol or work from home, and be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Specialist in Bristol
✨Tip Number 1
Get to know the company inside out! Research ITC Travel Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your consultative sales skills! Role-play with a friend or family member to get comfortable assessing needs and providing tailored solutions. This will help you shine during any interviews or calls.
✨Tip Number 3
Don’t just wait for the phone to ring! Be proactive and reach out to potential employers, including us at StudySmarter. A friendly follow-up can make all the difference in showing your enthusiasm.
✨Tip Number 4
Showcase your customer service skills! Prepare examples of how you've gone above and beyond for clients in the past. This will demonstrate that you’re ready to deliver service excellence right from the start.
We think you need these skills to ace Travel Specialist in Bristol
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share personal experiences or insights about destinations you've visited. This will help us see your enthusiasm and how it aligns with the role of a Travel Specialist.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how you can optimise sales and deliver service excellence, so be specific about your achievements in these areas.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, as it reflects your communication skills, which are crucial for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at ITC Travel Group!
How to prepare for a job interview at Itc UK
✨Know Your Destinations
As a Travel Specialist, it's crucial to have a solid understanding of various destinations. Research popular travel spots, local customs, and current travel restrictions. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Master the Consultative Sales Process
Familiarise yourself with the consultative sales approach. Be ready to discuss how you would assess client needs and tailor packages accordingly. Prepare examples from your past experiences where you've successfully identified customer needs and exceeded their expectations.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to demonstrate your commitment to service excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
