At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for clients.
- Company: Join a leading Managed Service Provider with a friendly culture.
- Benefits: Enjoy competitive pay, casual dress, and health perks.
- Other info: Full-time role with opportunities for personal development and growth.
- Why this job: Make a real difference in clients' tech experiences every day.
- Qualifications: 1 year of IT support experience and great communication skills.
The predicted salary is between 26500 - 27500 £ per year.
ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation.
We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team.
We make it a priority to understand the business needs of each of our clients who are from a diverse range of sectors, which enables us to form strong working partnerships and is reflected in our 97% customer retention rate.
Working from our HQ in South Tyneside, this role is to provide a single point of contact for all clients in relation to IT issues and incidents. To provide exceptional standards of support to all customers and support a variety of products, services, and platforms.
This will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner.
A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple incidents at the same time and ensure effective resolution.
SKILLS NEEDED
Essential:
- A love of (and ability to) Solve Problems & Challenges
- Great Communications skills, founded in being a good listener
- Good understanding of support tools, techniques and how technology is used to provide services
- Good understanding of operating systems, business applications, printing systems and network systems
- Good diagnosis skills of technical issues related of end-user hardware & software and network devices
- Experience and knowledge of working with the Microsoft 365 Platform
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing Client Experience
- Knowledge of IT Applications, Software & Hardware
- The ability to speak both Geek and human
- The ability to keep up with & adapt to the fast-paced IT world
- Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
- Keep up to date with new processes, procedures and developments
This role is full time 8am-5pm Mon-Fri at our Monkton HQ NE31 2EX.
Job Type: Permanent
Pay: £26,500.00-£27,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
Ability to commute/relocate:
- Hebburn NE31: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Support: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Service Desk Engineer 1st Line in Hebburn employer: ITC Service Ltd
ITC Service is an outstanding employer located in the heart of Monkton Business Park, Hebburn, offering a vibrant work culture that prioritises employee well-being and professional growth. With a strong commitment to exceptional customer service and a diverse range of clients, employees benefit from continuous development opportunities, a supportive team environment, and a comprehensive benefits package including health programmes and flexible working arrangements. Join us to be part of a company that values your contributions and fosters a collaborative atmosphere where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer 1st Line in Hebburn
✨Tip Number 1
Get to know the company culture! Before your interview, check out ITC Service's social media and website. Understanding their values and how they treat clients will help you connect during your chat.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling IT issues, try some mock scenarios with friends or family. Show them how you’d approach a tech problem and get feedback on your communication style.
✨Tip Number 3
Be ready to showcase your tech knowledge! Brush up on Microsoft 365 and any other relevant tools. During the interview, don’t just talk about your experience; demonstrate your understanding of how these tools can solve client issues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Engineer 1st Line in Hebburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our company. A bit of flair can make your application stand out from the crowd.
Tailor Your Application:Make sure to tailor your application to the Service Desk Engineer role. Highlight your relevant skills and experiences that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at ITC Service Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems, business applications, and network systems. Be ready to discuss your experience with Microsoft 365 and any troubleshooting you've done in the past. This will show that you're not just a problem solver but also someone who understands the tech landscape.
✨Show Off Your Communication Skills
Since this role is all about providing exceptional customer service, practice explaining technical concepts in simple terms. Think about how you can demonstrate your ability to listen and respond effectively to client needs during the interview. Role-playing with a friend can help you refine this skill.
✨Demonstrate Your Time Management Skills
Be prepared to talk about how you manage multiple incidents at once. Share specific examples from your previous roles where you successfully juggled tasks and met performance targets. This will highlight your organisational skills and ability to work under pressure.
✨Emphasise Your Passion for Learning
IT is a fast-paced field, so express your enthusiasm for continuous development. Mention any recent training or certifications you've pursued and how you keep up with new processes and technologies. This shows that you're proactive and committed to delivering an amazing client experience.
