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For Companies At a Glance
- Tasks: Own critical production issues and partner with engineering for reliable solutions.
- Company: Join ITC Infotech, a global leader in tech services and solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by solving complex problems in a dynamic environment.
- Qualifications: 3+ years in software engineering or support, proficient in Java and debugging.
The predicted salary is between 50000 - 70000 £ per year.
Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
What we are looking for?
We’re looking for a hands-on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster.
Key Responsibilities
- Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.
- Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
- Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.
- Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.
- Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
- Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.
Required Skills & experience
- Bachelor’s degree (or equivalent experience) and 3+ years in software engineering or production support.
- Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
- Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
- Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
- Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
- Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.
Preferred qualifications:
- Experience supporting trading systems or desks at a large investment bank.
- SQL proficiency for rapid data validation and incident triage.
- Experience with object-oriented programming and microservices-based Java/SOA environments.
- Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
- Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
- Familiarity with DevOps/CI/CD practices and agile delivery.
Our X-Factor
- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
- Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact: You are a critical thinker with an emphasis on creativity and innovation.
- Passion: You have the drive to succeed paired with a continuous hunger to learn.
- Leadership: You are trusted, empathetic, accountable, and empower others around you.
L3 Software Support Consultant in Slough employer: ITC Infotech
Contact Detail:
ITC Infotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Software Support Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to L3 support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace L3 Software Support Consultant in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the L3 Software Support Consultant role. Highlight your experience with Java, debugging, and any relevant tools like JIRA or GitLab. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your problem-solving skills and your ability to communicate complex issues clearly.
Showcase Your Technical Skills: In your application, be sure to highlight your technical prowess, especially in areas like incident management and scripting. We love candidates who can demonstrate their hands-on experience with trading systems and support tooling.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ITC Infotech
✨Know Your Stuff
Make sure you brush up on your technical skills, especially in Java and Linux. Be ready to discuss your experience with debugging and scripting, as these will be crucial for the L3 Support Consultant role.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. This is key for the role, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled difficult incidents in the past. Highlight your ability to identify root causes and implement long-term fixes, as this aligns perfectly with what they're looking for.
✨Familiarise Yourself with Tools
Get comfortable with tools like GitLab, JIRA, and any monitoring software mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.