At a Glance
- Tasks: Provide hands-on IT support and coordinate with teams across Europe.
- Company: Join ITC Infotech, a leading global tech services provider.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting executives and enhancing IT operations.
- Qualifications: 6+ years in IT support, strong communication skills, and team coordination experience.
The predicted salary is between 40000 - 50000 £ per year.
ITC Infotech is a leading global technology services and solutions provider, offering business-friendly solutions to help clients succeed and be future-ready. The company provides technology solutions and services to enterprises across various industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
We are seeking a professional and experienced On-Site IT Support Specialist to provide hands-on technical assistance and coordination. This role requires a candidate with strong technical acumen, excellent communication skills, and the ability to operate effectively in a corporate environment supporting executive users.
Key Responsibilities:
- Provide on-site IT support (hands & feet) to end users, including executives.
- Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices.
- Support the Customer Success Management (CSM) team by handling operational tasks and reducing workload.
- Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities.
- Assist in maintaining IT infrastructure, including basic networking and cybersecurity tasks.
- Document processes, provide user guidance, and ensure a smooth IT experience for employees.
- Provision of On-site Support at client locations, with suitable skills to meet the defined Scope of Services.
- Swap out faulty Hardware End User Devices at defined locations.
- Provide “Site support” service for technical support to End Users at the desk-side and the client Service Desk.
- Power cycling (turning equipment on/off) and toggling switches.
- Securing cabling to connections and observing, describing or reporting on indicators or display information on devices.
- Entering provided commands in devices as instructed by the Client Service Desk.
- Basic observation of the device and work area.
- Working with third party engineers if necessary.
- Resolve obvious faults or anomalies and describe faults and issues to Client or OEM 3rd line support.
- Re-imaging End User Devices where faults are diagnosed by the Client Service Desk.
- Restoring End User data from the client network to replacement devices.
- Ensure that back-up on servers completed successfully and report any errors back to client Service Desk.
- Daily back-up tape changes and report any errors back to client Service Desk.
- Time & materials – consumable items and ad hoc repairs on Third Party equipment.
- Biannual IOS/Firmware upgrades to network LAN devices.
- Working with the client network team to resolve network Infrastructure issues.
- Provision of Full-time Desk-side Engineer at prescribed client locations.
- Engineer will take “tickets” [Incidents & Requests] from the client Service Desk.
Hours of Cover:
Monday-Friday 8am-6pm, including UK Bank Holidays. The standard hours of 37.5 hours per week can be 8am-6.00pm depending upon site requirement.
Required Skills & Experience:
- 6+ years of experience in IT Helpdesk / Technical Support roles.
- Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives.
- Strong communication and interpersonal skills, with the ability to interact confidently at all levels.
- Knowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity practices.
- Experience coordinating across multiple teams and locations is a strong plus.
- Analytical mindset with the ability to assess support tickets and suggest improvements.
- Professional demeanor with a high level of reliability and discretion.
Our X-Factor:
- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
- Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact: You are a critical thinker with an emphasis on creativity.
- Drive: You have the drive to succeed paired with a continuous hunger to learn.
- Leadership: You are trusted, empathetic, accountable, and empower others around you.
Information Technology Support Specialist in Manchester employer: ITC Infotech
At ITC Infotech, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work alongside industry leaders in a dynamic environment. Located in a vibrant area, our team enjoys a supportive atmosphere that values work-life balance and encourages professional development, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ITC Infotech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ITC Infotech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ITC Infotech!
✨Direct Apply to ITC Infotech
Let's not forget to apply directly through the ITC Infotech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Specialist in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ITC Infotech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ITC Infotech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ITC Infotech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
