Inventory Operations Lead in Luton

ITC Infotech is a leading global technology services and solutions provider, offering business-friendly solutions to help clients succeed and be future-ready. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.

Key Responsibilities:

• Inventory Management & Configuration: Own room inventory setup and updates across Opera environments, manage room type configuration, inventory allocation and changes, and ensure all updates are correctly reflected and bookable across systems.
• BAU Operations & Delivery: Manage day-to-day inventory operations activities, execute and oversee room type assignments and changes, reservation-related inventory updates, and ensure operational SLAs for inventory updates are met.
• System Dependency Management: Ensure inventory changes are correctly propagated across pricing systems, distribution channels, and booking platforms. Identify delays or failures impacting bookability and resolve them quickly.
• UAT & Change Implementation: Lead UAT readiness for inventory-related changes, coordinate access and environment setup, testing participants and validation activities, and support project rollouts involving room configuration or inventory updates.
• Change Governance & Controls: Determine whether changes fall under BAU or require formal change control, support CAB processes where required, and ensure structured and auditable implementation of changes.
• Data Accuracy & Availability Assurance: Ensure inventory data accuracy across all systems, monitor issues where rooms are unavailable or not bookable, and drive resolution of data inconsistencies affecting revenue.
• Stakeholder Management: Act as the main contact for inventory-related changes and queries, collaborating with pricing operations, product & engineering teams, environment & release management, and commercial and operations teams.

Required Skills & Experience:

• Strong experience in inventory management or hotel systems.
• Deep understanding of Opera (PMS Cloud, OHRA).
• Experience managing operational workloads (BAU + project mix).
• Ability to work across multiple interconnected systems.
• Technical / Functional Skills: Room type and inventory configuration in Opera, understanding of pricing and inventory dependencies, knowledge of environments (UAT, PROD) and testing lifecycle, data validation and troubleshooting skills.
• Soft Skills: Strong ownership and accountability mindset, ability to manage high-volume operational workload, excellent stakeholder coordination and communication, problem-solving approach for real-time issues.

Our X-Factor:

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity and innovation.
• Passion: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.