At a Glance
- Tasks: Provide hands-on IT support and coordinate with teams across Europe.
- Company: Join a leading global tech services provider focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting environment with opportunities to learn and grow your career.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: 6+ years in IT support, strong communication, and analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
ITC Infotech is a leading global technology services and solutions provider, offering business-friendly solutions to help clients succeed and be future-ready. The company provides technology solutions and services to enterprises across various industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
We are seeking a professional and experienced On-Site IT Support Specialist to provide hands-on technical assistance and coordination. This role requires a candidate with strong technical acumen, excellent communication skills, and the ability to operate effectively in a corporate environment supporting executive use.
- Provide on-site IT support (hands & feet) to end users, including executives.
- Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices.
- Support the Customer Success Management (CSM) team by handling operational tasks.
- Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities.
- Assist in maintaining IT infrastructure, including basic networking and cybersecurity.
- Document processes, provide user guidance, and ensure a smooth IT experience for employees.
- Provision of on-site support at client locations, with suitable skills to meet the defined Scope of Services.
- Swap out faulty hardware End User Devices at defined locations.
- Provide “Site support” service for technical support to End Users at the desk-side.
- Secure cabling connections and report on indicators or display information on devices to Client Service Desk.
- Re-image End User Devices where faults are diagnosed by the Client Service Desk.
- Restore End User data from the client network to replacement devices.
- Ensure that back-up on servers completes successfully and report any errors back to the client.
- Handle daily back-up tape changes and report any errors back to the client.
- Manage time & materials for consumable items and ad hoc repairs on Third Party equipment.
- Work with the client network team to resolve network infrastructure issues.
- Provide full-time Desk-side Engineer support at prescribed client locations.
Skillset required includes:
- At least 6+ years of experience in IT Helpdesk / Technical Support roles.
- Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives.
- Knowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity principles.
- Analytical mindset with the ability to assess support tickets and suggest improvements.
- Excellent written and verbal communication skills for coordination across projects.
Specialist Support Officer in London employer: ITC Infotech
ITC Infotech is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their skills in a dynamic environment. With a strong focus on employee development and a commitment to work-life balance, team members enjoy comprehensive benefits and the chance to contribute to meaningful projects across various industries. Located in a vibrant area, employees benefit from a supportive atmosphere that encourages professional growth and teamwork.
