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For Companies At a Glance
- Tasks: Own critical production issues and partner with engineering for reliable solutions.
- Company: Join ITC Infotech, a global leader in tech services and solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by solving complex problems in a dynamic environment.
- Qualifications: 3+ years in software engineering or support, proficient in Java and debugging.
The predicted salary is between 50000 - 70000 £ per year.
Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
What we are looking for?
We’re looking for a hands-on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster.
Key Responsibilities
- Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.
- Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
- Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.
- Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.
- Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
- Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.
Required Skills & experience
- Bachelor’s degree (or equivalent experience) and 3+ years in software engineering or production support.
- Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
- Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
- Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
- Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
- Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.
Preferred qualifications:
- Experience supporting trading systems or desks at a large investment bank.
- SQL proficiency for rapid data validation and incident triage.
- Experience with object-oriented programming and microservices-based Java/SOA environments.
- Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
- Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
- Familiarity with DevOps/CI/CD practices and agile delivery.
Our X-Factor
- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
- Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact: You are a critical thinker with an emphasis on creativity and innovation.
- Passion: You have the drive to succeed paired with a continuous hunger to learn.
- Leadership: You are trusted, empathetic, accountable, and empower others around you.
L3 Software Support Consultant in London employer: ITC Infotech
Contact Detail:
ITC Infotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Software Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that L3 Software Support Consultant role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Java skills and be ready to showcase your debugging prowess. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace L3 Software Support Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L3 Software Support Consultant role. Highlight your experience with Java, debugging skills, and any relevant tools like JIRA or GitLab. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our support processes. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've tackled complex issues in the past. We’re keen on seeing your thought process and how you approach problem-solving, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and eager to join our team!
How to prepare for a job interview at ITC Infotech
✨Know Your Stuff
Make sure you brush up on your technical skills, especially in Java and Linux. Be ready to discuss your experience with debugging and scripting, as these are crucial for the L3 Support Consultant role. Prepare examples of how you've tackled complex issues in the past.
✨Communicate Clearly
Since the role requires translating technical jargon into layman's terms, practice explaining your past projects or incidents to someone without a tech background. This will help you demonstrate your communication skills during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific instances where you've identified edge cases or implemented long-term fixes. Think about how you can showcase your ability to anticipate failure modes and improve reliability in systems.
✨Familiarise Yourself with Tools
Get comfortable with tools like GitLab, JIRA, and any monitoring setups like Prometheus or Grafana. Being able to speak knowledgeably about these tools will show that you're ready to hit the ground running and contribute to the team.