Information Technology Support Specialist in London

ITC Infotech is a leading global technology services and solutions provider, offering business-friendly solutions to help clients succeed and be future-ready. The company provides technology solutions and services to enterprises across various industries, including Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality.

We are seeking a professional and experienced On-Site IT Support Specialist to provide hands-on technical assistance and coordination. This role requires a candidate with strong technical acumen, excellent communication skills, and the ability to operate effectively in a corporate environment supporting executive users.

Key Responsibilities:

• Provide on-site IT support (hands & feet) to end users, including executives.
• Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices.
• Support the Customer Success Management (CSM) team by handling operational tasks and reducing workload.
• Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities.
• Assist in maintaining IT infrastructure, including basic networking and cybersecurity tasks.
• Document processes, provide user guidance, and ensure a smooth IT experience for employees.
• Provision of on-site support at client locations, including swapping out faulty hardware End User Devices.
• Provide technical support to End Users at the desk-side and the client Service Desk.
• Power cycling equipment, toggling switches, and securing cabling to connections.
• Observe, describe, or report on indicators or display information on devices to Client Service Desk or technical teams.
• Resolve obvious faults or anomalies and describe faults and issues to Client or OEM 3rd line support.
• Re-image End User Devices where faults are diagnosed by the Client Service Desk.
• Restore End User data from the client network to replacement devices.
• Ensure that backups on servers are completed successfully and report any errors back to client SD.
• Daily backup tape changes and report any errors back to client SD.
• Handle time & materials for consumable items and ad hoc repairs on Third Party equipment.
• Conduct biannual IOS/Firmware upgrades to network LAN devices.
• Work with the client network team to resolve network Infrastructure issues.
• Provide full-time Desk-side Engineer support at prescribed client locations.
• Take tickets from the client Service Desk and log tickets retrospectively if not raised.

Required Skills & Experience:

• 6+ years of experience in IT Helpdesk / Technical Support roles.
• Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives.
• Strong communication and interpersonal skills, with the ability to interact confidently at all levels.
• Experience coordinating across multiple teams and locations is a strong plus.
• Analytical mindset with the ability to assess support tickets and suggest improvements.
• Professional demeanor with a high level of reliability and discretion.

Our X-Factor:

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity.
• Drive: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.