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For Companies At a Glance
- Tasks: Provide software support and drive automation for recurring issues in a dynamic tech environment.
- Company: Join ITC Infotech, a global leader in technology services and solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Experience rapid career growth in a collaborative and innovative workplace.
- Why this job: Make a real impact by solving complex problems and enhancing client success.
- Qualifications: Strong debugging skills, scripting ability, and clear communication are essential.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are? ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking.
Responsibilities:
- Deliver enablement sessions as needed.
- Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
- Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.
Required Skills:
- Strong debugging skills and ability to write scripts for diagnostics and updates.
- Familiarity with Linux and bash.
- Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
- Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
- Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
- Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.
Preferred qualifications:
- Experience supporting trading systems or desks at a large investment bank.
- SQL proficiency for rapid data validation and incident triage.
- Experience with object-oriented programming and microservices-based Java/SOA environments.
- Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
- Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
- Familiarity with DevOps/CI/CD practices and agile delivery.
Our X-Factor:
- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
- Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact: You are a critical thinker with an emphasis on creativity and innovation.
- Passion: You have the drive to succeed paired with a continuous hunger to learn.
- Leadership: You are trusted, empathetic, accountable, and empower others around you.
L3 Software Support Consultant employer: ITC Infotech
Contact Detail:
ITC Infotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Software Support Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled complex issues, especially in tech environments. We want to see how you approach challenges and come up with innovative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace L3 Software Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L3 Software Support Consultant role. Highlight your debugging skills, experience with Linux, and any relevant tools like GitLab or JIRA. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us tackle complex technical issues. Keep it clear and engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've used them to solve problems in the past. We’re looking for critical thinkers who can anticipate failure modes and drive long-term fixes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ITC Infotech
✨Know Your Tech Inside Out
Make sure you brush up on your debugging skills and scripting knowledge. Familiarity with Linux and bash is crucial, so be prepared to discuss how you've used these tools in past roles. Practising common troubleshooting scenarios can help you articulate your thought process during the interview.
✨Communicate Clearly and Empathetically
Since the role requires translating complex technical issues for diverse audiences, practice explaining technical concepts in simple terms. Use examples from your experience where you successfully communicated with non-technical stakeholders to showcase your ability to connect with different audiences.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified edge cases or implemented long-term fixes for recurring issues. Highlight your experience with SDLC and support tooling like GitLab and JIRA, and prepare to share how you prioritise incidents effectively.
✨Show Your Passion for Continuous Learning
ITC Infotech values a drive to succeed and a hunger to learn. Share examples of how you've kept up with industry trends or learned new technologies relevant to the role. This could include any courses, certifications, or personal projects that demonstrate your commitment to professional growth.