Windows Server Upgrade PM - (M/F/D) in Edinburgh

ITC Infotech is looking for a Windows Server Upgrade PM to join our team in Edinburgh, UK.

Work ethic: You are a consummate professional.

Aptitude: You have an innate capacity to transition from project to project without skipping a beat.

Communication: You have excellent written and verbal communication skills for coordination across projects and teams.

Impact: You are a critical thinker with an emphasis on creativity and innovation.

Passion: You have the drive to succeed paired with a continuous hunger to learn.

Leadership: You are trusted, empathetic, accountable, and empower others around you.

Role Overview: Windows Server OS 2012 and 2016 is going End-of-Life in January 2027. A project has been established to ensure all 2,600 Windows servers running Windows OS 2012 or 2016 are upgraded to a supported version by January 2027, or decommissioned if no longer in use. The Project Administrator will play a pivotal role in supporting the planning and co-ordination of Windows server upgrade elements within the organization, as well as facilitating weekend upgrade command center meetings. This position requires strong organisational skills, attention to detail, and the ability to work collaboratively with technical and non-technical stakeholders to ensure the successful delivery of upgrade initiatives.

Key Responsibilities:

• Key point of contact between the project’s Windows technical leads and server/application stakeholders for verification of server inventory data and required configuration information with application owners.
• Server upgrade planning (upgrade path, dependencies, constraints and timeline).
• Proactive follow-ups with server/app owners where there are information gaps in the server inventory.
• Server upgrade scheduling.
• Facilitation of the upgrade Command Centre calls: mid-week or weekends.
• Scheduling of regular Office Hours sessions for application owners.
• Assisting with other project-related communications, as required.
• Co-maintain the upgrade tracking system to ensure application-owner stakeholder feedback is logged and reviewed as part of the server upgrading planning, and server upgrade dates are accurately reflected in the tracker and communicated to the application owners.
• Coordinate meetings, workshops, and communications between application-owner stakeholders as required to plan and implement the server upgrades.
• Support the primary PM with project documentation, reporting and tracking of project milestones to ensure timely completion of upgrade tasks.
• Support the identification and mitigation of risks and issues related to server upgrades.
• Ensure compliance with organisational policies, IT standards, and best practices throughout the upgrade process.

Required Skills & Experience:

• Proven experience in project administration or co-ordination, preferably within IT infrastructure or server upgrade projects.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Strong written and verbal communication skills, with the ability to liaise confidently across multiple teams.
• Competency in project management software (e.g., Microsoft Teams, Microsoft Project or SmartSheets, Excel, SharePoint).
• Experience facilitating technical Command Centre meetings/calls to ensure the runbook scripts are followed and prompt escalation/navigation of issues.
• Ability to work independently and as part of a collaborative team.
• Attention to detail and a proactive approach to problem-solving.

Qualifications:

• Degree or diploma in business administration, project management, information technology, or a related field.
• Relevant project management certification (e.g., PRINCE2, PMP) is advantageous.

Reporting Line: The Project Administrator will report directly to the Project Manager responsible for the Windows server upgrade programme.

Location & Working Hours: Based in our Edinburgh, with standard working hours of 09:00–17:30, Monday to Friday/Saturday. Flexibility to regularly facilitate out-of-hours technical command center meetings during the weekend upgrades.

Our Mission: ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC Infotech is committed to providing veteran employment opportunities to our service men and women.