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- Tasks: Lead a dynamic team to deliver top-notch professional services and innovative product strategies.
- Company: Join itas, a trusted name in customer solutions for over 20 years.
- Benefits: Enjoy hybrid working, competitive salary, and generous leave policies.
- Other info: Be part of a fun, supportive culture that values growth and development.
- Why this job: Make a real impact by driving innovation and excellence in service delivery.
- Qualifications: Proven experience in professional services and strategic leadership.
The predicted salary is between 70000 - 90000 £ per year.
Itas is on a mission to deliver the perfect solution for their customers to empower them and give them the freedom to do what they do best. Trusted by our customers for over 20 years, itas has been built on referrals from customers and IT professionals that love the expert yet personal service we offer. Our expert teams are handpicked for their knowledge, great sense of humour and the fact that they are passionate about what they do. We invest in our people, whether that be coaching and mentoring or support with gaining professional qualifications (such as AAT) or other job specific qualifications, such as Sage product accreditations and other vocational courses, like ‘Train the Trainer’. This has allowed us to promote from within on several occasions.
About the role: This role requires an experienced, commercially minded Head of Professional Services to design and execute a scalable services organization that delivers measurable customer outcomes. This leader is accountable for overall service delivery quality, measuring and delivering on customer objectives, project profitability (P&L), resource capacity planning, product strategy, operational KPIs and go-to-market enablement for implementations, integrations and transformation engagements. Ideal candidates combine expertise in transformation and consulting, ideally with Sage or similar systems with a proven record of building and coaching cross-functional teams, optimising delivery processes, and partnering closely with Sales and Product to drive expansion and retention. Being a champion for ITAS’ core values is a vital and central expectation: Impact, Integrity and Innovation.
Key Responsibilities
- Delivery Strategy: Own the overall delivery strategy, ensuring the function is structured, resourced and operating in a way that supports the company's growth and client commitments. Be accountable for the quality, timeliness and resourcing of all client deliverables, setting the standard for what good delivery looks like at itas. Review and sign off on feasibility assessments for all new proposals before commitments are made to clients. Ensure all projects are delivered against agreed client objectives and success metrics. Establish and manage delivery governance, including document sign-offs, project gateways and change control. Define and continuously improve the delivery methodology, ensuring it is scalable, repeatable and fit for the complexity of work itas delivers. Maintain visibility of all active projects, proactively flagging risks, dependencies and blockers to the MD and relevant stakeholders. Evaluate, manage and develop the delivery team, including capacity planning, skills development and performance management. Collaborate with CS to ensure smooth and well-documented transition from project delivery into ongoing account management. Gather and act on post-project feedback to drive continuous improvement across people, process and tooling. Report on delivery KPIs including project margins, utilisation rates, on-time delivery and client satisfaction scores.
- Product Stack & Technology Strategy: Own the strategy around product and technology selection, including developing our AI strategy, ensuring the solutions itas recommends and delivers are fit for purpose, commercially viable and aligned to client needs. Maintain a current and informed view of the product landscape, evaluating new and existing solutions against the evolving needs of itas clients and the market. Work with the MD and Sales to ensure the product stack supports profitable growth and that itas is positioned to deliver confidently against what it sells. Define and own the criteria by which new products or partnerships are assessed, ensuring any additions to the stack are deliverable, supportable and strategically sound. Act as the internal authority on product capability, providing guidance to Sales, CS and Delivery on what can be delivered, to what standard and under what conditions. Ensure the delivery team has the skills, accreditations and tooling required to support the current and future product stack. Monitor vendor and partner relationships relevant to the product stack, flagging risks, changes or opportunities that could impact delivery or commercial performance.
Essential Skills & Knowledge
- Strategic thinking. Able to develop and implement strategic plans that align with ITAS goals and drive innovation to achieve these goals. Lead cross-functional teams to achieve high quality service delivery and operational excellence.
- Understanding the technical side of Sage and the services provided by ITAS and possessing the ability to make informed and timely decisions.
- Able to conduct market analysis and identify market trends and customer needs to make effective decisions on both Strategic and Tactical levels.
- Expert and comfortable with data analysis to measure the effectiveness of services and products.
- Risk Awareness. Able to identify and mitigate risks associated with professional services projects.
- User Experience Design knowledge and experience in how to apply to develop delivery strategies.
- Agile Methodologies expertise.
- Technical Road mapping. Able to craft a Technical Roadmap to align product vision with engineering capabilities and timelines.
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Emotional Intelligence
- Teamwork
- Empathy
- Creativity
What we offer!
- Amazing work environment
- Hybrid working
- Competitive Salary
- Casual dress and Uniform supplied
- 23 days annual leave including additional holiday for length of service
- Early finish two Fridays a month
- Birthday off
- Personal day off
- Company pension
- Health care cash plan: including Healthcare, wellbeing, high-street discounts, Employee Assistance Program
- Life insurance
- Free flu jabs
- Paid volunteer time
- Company events
Head of Professional Services and Product in Mold employer: Itas Solutions
Contact Detail:
Itas Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services and Product in Mold
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements and how you've made an impact in previous roles. This is your chance to shine and demonstrate why you're the perfect fit for the Head of Professional Services role.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you get comfortable with the questions and allow you to refine your answers, making you more confident when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining us at itas. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Head of Professional Services and Product in Mold
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Professional Services role. Highlight your strategic thinking and leadership abilities, as these are key for us at itas.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use metrics and examples to demonstrate how you've driven measurable outcomes in previous roles. We love seeing how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We value integrity and a good sense of humour, so don’t be afraid to show us who you are and what you're passionate about. It’s all about finding the right fit!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it gets to the right people and you can easily keep track of your application status. Plus, it’s super straightforward!
How to prepare for a job interview at Itas Solutions
✨Know Your Stuff
Make sure you have a solid understanding of itas' services and the role of Head of Professional Services. Brush up on your knowledge of Sage and similar systems, as well as the latest trends in professional services. This will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams in the past. Highlight your experience in coaching and mentoring, as well as any specific achievements in optimising delivery processes. This will illustrate your ability to drive high-quality service delivery and operational excellence.
✨Align with Core Values
Familiarise yourself with itas' core values: Impact, Integrity, and Innovation. Think of ways you've embodied these values in your previous roles and be ready to discuss them during the interview. This will show that you’re not just a fit for the role, but also for the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth strategy, product stack, and team dynamics. This not only shows your interest in the role but also gives you valuable insights into how you can contribute to itas' success. Plus, it helps you assess if the company is the right fit for you!