Senior Technical Support – Systems Analyst Birmingham , AL - Onsite Job ID: 37695 Posted: 2026-09-01 Employment Type: Direct Hire Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you’ll go beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future. Benefits client prefers to land below this What You’ll Be Doing Serve as the final escalation point for complex technical issues Perform root cause analysis and implement permanent fixes Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues Support Windows Autopilot and imaging/deployment initiatives Implement approved configurations, remediation, and automation using PowerShell Lead or contribute to major incident resolution Create technical documentation and mentor Systems Technicians What You’ll Need to be Considered Hands-on Windows Autopilot and imaging/deployment experience Experience with PXE-based network imaging is a plus Strong Microsoft 365 and Intune administration experience Ability to troubleshoot across endpoint, identity, network, and cloud layers Experience supporting multiple companies or business entities Strong root cause analysis and permanent-fix mindset #INDIT #J-18808-Ljbffr
Senior Technical Support – Systems Analyst employer: ITAC Solutions
Join a leading organisation in Birmingham as the Director of Digital Commerce Integration, where you will have the opportunity to shape the eBusiness technology strategy and lead a talented team of integration professionals. With a strong focus on employee growth and a collaborative work culture, this role offers a unique chance to influence critical business connections at an enterprise scale while enjoying competitive compensation and benefits.
