At a Glance
- Tasks: Lead a team to build a customer support function for a transformative payment platform.
- Company: Mission-driven company focused on improving housing accessibility.
- Benefits: Competitive salary, high-impact role, and opportunity to shape support operations.
- Other info: Fast-paced tech environment with opportunities for growth and innovation.
- Why this job: Make a real difference in underserved communities while working with executive leadership.
- Qualifications: 6+ years of experience in technical support and strong problem-solving skills.
The predicted salary is between 90000 - 100000 £ per year.
Join our client in building a customer support function from the ground up for a rapidly growing payment platform transforming how underserved communities manage rent payments. This is a highly visible opportunity to blend hands‑on technical support with operational strategy while directly improving the experience of residents and property managers nationwide.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras- Opportunity to build and own an entire support operation from scratch
- High‑impact role with direct visibility to executive leadership
- Mission‑driven company focused on improving housing accessibility
- Collaborative, fast‑moving technology team environment
$90,000 – $100,000 salary range
What You’ll Be Doing- Serve as the frontline escalation point for technical customer support issues
- Diagnose payment, login, registration, and application support issues
- Build scalable ticketing, triage, and escalation workflows
- Create self‑service knowledge base content to reduce ticket volume
- Interpret logs, API responses, and system behavior to identify root causes
- Define support metrics and improve response/resolution performance
- Partner with development teams on legitimate product defects
- 6+ years of related experience.
- 2-4 years of experience designing or improving technical support operations.
- Ability to interpret logs, API errors, and technical system behavior
- Strong judgment separating user error from software defects
- Background supporting fintech, proptech, or payment platforms preferred
- Ability to thrive in ambiguous, fast‑changing environments
Technical Support Team Lead in Birmingham employer: ITAC Solutions
Our company is an exceptional employer, offering a unique opportunity to lead the development of a customer support function for a transformative payment platform dedicated to enhancing housing accessibility. With a collaborative and fast-paced work culture, employees benefit from direct visibility to executive leadership and the chance to make a meaningful impact on underserved communities. We prioritise employee growth through hands-on experience in a mission-driven environment, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and proptech space on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! If you've got experience with ticketing systems or technical support, be ready to discuss specific examples in interviews. We want to hear how you’ve tackled challenges head-on.
✨Tip Number 3
Research the company’s mission and values. When you apply through our website, make sure to highlight how your experience aligns with their goal of improving housing accessibility. It shows you care!
✨Tip Number 4
Prepare for scenario-based questions! Think about how you would handle real-life technical issues or customer complaints. We love seeing candidates who can think on their feet and provide solutions.
We think you need these skills to ace Technical Support Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Team Lead role. Highlight your experience in building support operations and any relevant fintech or proptech background. We want to see how your skills align with our mission!
Showcase Your Technical Skills:Don’t forget to mention your ability to interpret logs, API errors, and system behaviour. This is crucial for the role, so give us examples of how you've tackled similar challenges in the past. We love seeing real-world applications of your expertise!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and experiences!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ITAC Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the payment platform and its features. Familiarise yourself with common technical issues users might face, like payment errors or login problems. This will help you demonstrate your ability to diagnose issues effectively.
✨Showcase Your Leadership Skills
As a Technical Support Team Lead, you'll need to show that you can build and manage a support operation. Prepare examples of how you've led teams in the past, particularly in fast-paced environments. Highlight any experience you have in creating workflows or improving support processes.
✨Prepare for Technical Questions
Expect questions about interpreting logs, API responses, and system behaviour. Brush up on your technical knowledge and be ready to discuss how you've solved similar issues in previous roles. Being able to articulate your thought process will impress the interviewers.
✨Emphasise Your Mission-Driven Mindset
This role is all about improving housing accessibility. Be prepared to discuss why this mission resonates with you and how your values align with the company's goals. Showing genuine passion for the cause can set you apart from other candidates.
