At a Glance
- Tasks: Lead the creation of a customer support function for a transformative payment platform.
- Company: Mission-driven company focused on improving housing accessibility.
- Benefits: Competitive salary, high-impact role, and opportunity to build from scratch.
- Other info: Fast-paced environment with direct visibility to executive leadership.
- Why this job: Make a real difference in underserved communities while working with a dynamic tech team.
- Qualifications: 6+ years in technical support and experience in fintech or payment platforms.
The predicted salary is between 90000 - 100000 £ per year.
Join our client in building a customer support function from the ground up for a rapidly growing payment platform transforming how underserved communities manage rent payments. This is a highly visible opportunity to blend hands-on technical support with operational strategy while directly improving the experience of residents and property managers nationwide.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras- Opportunity to build and own an entire support operation from scratch
- High-impact role with direct visibility to executive leadership
- Mission-driven company focused on improving housing accessibility
- Collaborative, fast-moving technology team environment
$90,000 – $100,000 salary range
What You’ll Be Doing- Serve as the frontline escalation point for technical customer support issues
- Diagnose payment, login, registration, and application support issues
- Build scalable ticketing, triage, and escalation workflows
- Create self-service knowledge base content to reduce ticket volume
- Interpret logs, API responses, and system behavior to identify root causes
- Define support metrics and improve response/resolution performance
- Partner with development teams on legitimate product defects
- 6+ years of related experience.
- 2-4 years of experience designing or improving technical support operations.
- Ability to interpret logs, API errors, and technical system behavior
- Strong judgment separating user error from software defects
- Background supporting fintech, proptech, or payment platforms preferred
- Ability to thrive in ambiguous, fast-changing environments
Support Team Specialist in Birmingham employer: ITAC Solutions
Join a mission-driven company that is dedicated to improving housing accessibility while offering you the unique opportunity to build and own a customer support operation from the ground up. With a collaborative and fast-moving technology team environment, you'll have direct visibility to executive leadership and the chance to make a significant impact on underserved communities across the nation. Enjoy competitive compensation and the chance to grow your career in a role that blends hands-on technical support with strategic operational development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Specialist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITAC Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITAC Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITAC Solutions:Your cover letter is your chance to shine! Tell us why you want to work at ITAC Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITAC Solutions!
How to prepare for a job interview at ITAC Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
