Senior Technical Support – Systems Analyst
Birmingham , AL - Onsite
Job ID: 37695
Posted: 2026-09-01
Employment Type: Direct Hire
Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you’ll go beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization.
C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
Be the technical backbone for complex Windows and Microsoft environments
Own problems from initial escalation through permanent resolution
Make a measurable impact by eliminating recurring IT issues
Work across five distinct business entities in a diverse IT environment
Lead technical response during major incidents and complex escalations
Mentor other technicians and raise the overall technical bar
Compensation
$75,000 target salary; client prefers to land below this
What You’ll Be Doing
Serve as the final escalation point for complex technical issues
Perform root cause analysis and implement permanent fixes
Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues
Support Windows Autopilot and imaging/deployment initiatives
Implement approved configurations, remediation, and automation using PowerShell
Lead or contribute to major incident resolution
Create technical documentation and mentor Systems Technicians
What You’ll Need to be Considered
Hands-on Windows Autopilot and imaging/deployment experience
Experience with PXE-based network imaging is a plus
Strong Microsoft 365 and Intune administration experience
Ability to troubleshoot across endpoint, identity, network, and cloud layers
Experience supporting multiple companies or business entities
Strong root cause analysis and permanent-fix mindset
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